Analyst Learning Technical Operations

Johnson & Johnson; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Johnson & Johnson is hiring a Learning Operations Analyst to support enterprise Learning & Development platforms such as CSOD LMS, EdCast, NovoEd, and Xyleme. You will ensure data quality, accuracy, and SLA/KPI adherence while collaborating with Global Talent Management, IT, and HR Digital Platforms teams.

The role requires a bachelor’s degree and experience in testing, documentation, and system administration, with strong English communication and stakeholder management skills.

Qualifications

• Bachelor’s degree required.
• Junior to mid-level experience in system and user acceptance testing, documentation and technical writing, system administration, incident management and communication, release management, access provision, data analysis, and reporting.
• Strong communication and stakeholder management skills with a customer-focused mindset.
• Experience with agile methodologies is a plus.

Responsibilities

• Provide operational support for Learning & Development platforms (CSOD LMS, EdCast, NovoEd, Xyleme, SharePoint, Udemy).
• Serve as SME for platform functionalities and downstream impacts across HR systems including Workday.
• Collaborate with Global Talent Management, IT, Global Learning Admin, Contact Center, and HR Digital Platforms teams.
• Manage task cases, documents, reports, UAT, and compliance with SLA & KPI.

Skills

System administration

Testing

Documentation

Technical writing

Incident management

Release management

Access provisioning

Data analysis

Reporting

Communication

Stakeholder management

English communication

Education

Bachelor's degree

Tools

CSOD LMS

EdCast

NovoEd

Xyleme

SharePoint

Udemy

Power Apps

Power Automate

Workday

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Human Resources

Job Sub Function: HR Operations

Job Category: Professional

All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines

Job Description:

The Learning Operations Analyst is responsible for providing operational support to various enterprise Learning & Development platforms including but not limited to: (a) Cornerstone OnDemand (CSOD) Learning Management System (LMS), (b) EdCast (Learning Experience), (c) NovoEd, (d) Xyleme (Content Management System), (e) Custom-developed solutions (e.g., Admin Portals) (f) SharePoint site/s and (g) different content providers (as Udemy).

He/she is the subject matter expert for the functionalities and business processes governing these platforms and must build broad knowledge of downstream platform impacts, including feed impacts with Document Management and other HR Systems including but not limited to Workday.

He/she is responsible for working with global stakeholders, business admins, curators, and end users with focus on the customer, and on accurately, completely and within SLA & KPI - managing task cases, documents, reports, UAT and other operational support tasks. This Analyst will also support compliance with Learning & Development processes, helping ensure data quality and accuracy.

He/she must build strong relations with various teams as Global Talent Management, IT, Global Learning Admin, Contact Center & several HR Digital Platforms teams.

Education:

• A minimum of a bachelor’s degree is required

Experience and Skills:

Required:

• Junior to mid-level experience in system and user acceptance testing, documentation and technical writing, system administration, incident management and communication, release management, access provision, data analysis, and reporting.
• Proactive, resilient, and problem-solving mentality
• Excellent time management skills with the ability to prioritize tasks, meet deadlines, and manage competing demands
• Ability to handle multiple tasks and adapt to changing program requirements
• Excellent communicator with the ability to challenge and deliver great customer service and strong partnerships
• Strong internal and external stakeholder consultative and relationship management skills and experience of virtually managing stakeholders with an appreciation for regional differences
• Good English verbal and written communication skills

Preferred Knowledge, Skills and Abilities:

• Working knowledge in using intelligent automation tools (Power Apps, Power Automate)
• Quality assurance and attention to detail
• Adaptability and agility in changing environments
• Experience in scrum or agile methodologies

Required Skills:

Preferred Skills:

• Administrative Recruiting
• Business Behavior
• Compliance Management
• Cultural Competence
• Execution Focus
• HR Operational Planning and Organizing
• HR Strategic Management
• Human Resource Information Systems (HRIS)
• Human Resources Development
• Human Resources Policies
• Issue Escalation
• Organizational Development (OD)
• Personal Information Management
• Service Excellence
• Talent Management
• Technical Credibility