Learning & Development Specialist — Training & Onboarding

Teleperformance; Tili; On-site; PHP 360,000 - 540,000; Full time

Job summary

Teleperformance is seeking a dedicated Training Specialist to design and deliver comprehensive programmes for new hires and veterans across departments. You will assess needs, tailor solutions, and run classroom and on-the-job sessions aligned with corporate standards.

You will evaluate training impact, maintain records, and work with leaders to close skill gaps while supporting onboarding and ongoing development. Strong communication, organization, and LMS experience are essential.

Qualifications

• Minimum of experience in training, instructional design, or employee development in a customer-service/BPO setting.
• Solid knowledge of adult learning principles and delivery techniques.
• Excellent communication and presentation skills to engage diverse audiences.
• Ability to design and develop training content using various tools and platforms.
• Proven ability to conduct training needs assessments and evaluate effectiveness.
• Strong organizational skills to manage multiple programs simultaneously.

Responsibilities

• Design, develop and deliver engaging training programmes for new hires and existing employees across departments.
• Assess training needs and tailor learning solutions to different teams and units.
• Conduct classroom-based and on-the-job training sessions aligned with standards.
• Evaluate training effectiveness via assessments and metrics to improve quality.
• Maintain training records, documentation and reporting on progress and outcomes.
• Collaborate with managers and leadership to identify skill gaps and interventions.
• Support onboarding with company orientation and role-specific induction training.
• Stay current with training best practices and industry trends.
• Provide coaching and mentoring to trainees during and after programmes.
• Contribute to continuous improvement of materials and delivery methods.

Skills

Experience in training design

Adult learning principles

Communication & presentation

Content design with tools

Training needs assessment

Org & multi-project mgmt

Microsoft Office

LMS proficiency

Education

Bachelor's degree in HR / Education / Training & Development / Business Administration

Professional training certification (ASTD/CIPD)

Tools

Microsoft Office Suite

Learning Management System (LMS)

Job description

Teleperformance is seeking a dedicated Training Specialist to design and deliver comprehensive programmes for new hires and veterans across departments. You will assess needs, tailor solutions, and run classroom and on-the-job sessions aligned with corporate standards.

You will evaluate training impact, maintain records, and work with leaders to close skill gaps while supporting onboarding and ongoing development. Strong communication, organization, and LMS experience are essential.