Learning & Development Specialist

Teleperformance; Muntinlupa; On-site; PHP 279,000 - 469,000; Full time

Job summary

Teleperformance in Alabang, Muntinlupa City invites applications for a Trainer. This full-time role focuses on designing, delivering, and evaluating training programmes to elevate workforce capabilities.

Applicants should have 2–3 years of professional training experience, strong instructional design knowledge, and adeptness with LMS and digital tools. Excellent communication and ongoing coaching are essential.

Qualifications

• Minimum 2–3 years in professional training.
• Strong knowledge of adult learning principles and instructional design
• Excellent communication and presentation skills
• Proficiency with LMS and digital training platforms
• Experience in a BPO or customer service environment is advantageous

Responsibilities

• Design and develop comprehensive training programmes tailored to meet department needs.
• Deliver engaging training sessions using varied instructional methods and platforms.
• Assess training effectiveness through evaluations, feedback, and metrics.
• Customize content to address skill gaps and development objectives.
• Maintain detailed training records and documentation.

Skills

Adult learning

Instructional design

LMS

Content development

Communication

Coaching

Project management

MS Office

Video conferencing

Tools

MS Office Suite

Video Conferencing Tools

Job description

Teleperformance in Alabang, Muntinlupa City invites applications for a Trainer. This full-time role focuses on designing, delivering, and evaluating training programmes to elevate workforce capabilities.

Applicants should have 2–3 years of professional training experience, strong instructional design knowledge, and adeptness with LMS and digital tools. Excellent communication and ongoing coaching are essential.