Senior Training & Development Lead

Teleperformance; Muntinlupa; On-site; PHP 350,000 - 520,000; Full time

Job summary

Teleperformance is seeking a Training & Development Specialist to design and implement training curricula for general workforce and targeted disciplines. You will work with cross-functional teams to deliver engaging programs, monitor effectiveness, and mentor others on area of expertise.

Your role includes developing new solutions for programs and guiding stakeholders. Responsibilities emphasize driving short to medium term training initiatives within the department, ensuring policies and

Qualifications

• Experience in developing training curriculum/materials.
• Ability to deliver training and monitor effectiveness.
• Knowledge of leadership and management development is a plus.

Responsibilities

• Develop discipline/technical training content and ensure delivery.
• Develop non-technical training covering workplace standards and general skills.
• May develop training curriculum/materials and oversee vendors for content delivery.
• Act as driving force for new training solutions and coach/mentor others.
• Ensure short- to medium-term activities are implemented within the department and lead a team of Specialists.

Job description

Teleperformance is seeking a Training & Development Specialist to design and implement training curricula for general workforce and targeted disciplines. You will work with cross-functional teams to deliver engaging programs, monitor effectiveness, and mentor others on area of expertise.

Your role includes developing new solutions for programs and guiding stakeholders. Responsibilities emphasize driving short to medium term training initiatives within the department, ensuring policies and