Hands-On L&D Specialist: Onboarding & Ops Training

Satellite Office; Metro Manila; On-site; PHP 446,000 - 714,000; Full time

Job summary

Satellite Office is seeking a hands-on Learning & Development Specialist - Operations to own onboarding and training initiatives for our operational roles. You will run the full lifecycle from planning to evaluation, delivering engaging learning experiences across classroom, virtual, and coaching environments.

You will collaborate with stakeholders to ensure programs support business goals, monitor effectiveness, and continuously improve content and delivery.

Qualifications

• 3–5 years in Learning & Development, Training, Facilitation, or related field.
• Experience delivering training in BPO/operations or customer service environments.
• Experience owning training programs through full lifecycle.

Responsibilities

• Own onboarding and training programs for assigned operations roles.
• Manage full training lifecycle: planning, delivery, evaluation, and improvement.
• Monitor learner progress with feedback and performance metrics.
• Partner with stakeholders to align learning with business goals.
• Deliver onboarding and foundational training across classroom and virtual settings.

Skills

L&D Experience

Facilitation

Onboarding

Training Delivery

Stakeholder Management

Tools

LMS

Articulate

Captivate

Job description

Satellite Office is seeking a hands-on Learning & Development Specialist - Operations to own onboarding and training initiatives for our operational roles. You will run the full lifecycle from planning to evaluation, delivering engaging learning experiences across classroom, virtual, and coaching environments.

You will collaborate with stakeholders to ensure programs support business goals, monitor effectiveness, and continuously improve content and delivery.