Learning & Development Experience Architect

Merck Group; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Merck Group is seeking a Learning Administration professional in the Philippines to deliver learning services, manage class operations, and maintain compliance with policies. You will support reporting and inquiries, ensuring timely responses and resolutions through ServiceNow.

The role emphasizes ownership, teamwork, and a strong customer focus, with flexibility to adapt to changing schedules and confidentiality requirements in HR activities.

Qualifications

• Bachelor’s degree in human resources, psychology, behavioral science, social sciences, business administration, or equivalent.
• Strong ownership and accountability for deliverables.
• Ability to work well in a team and with stakeholders.
• Commitment to understanding and meeting customer needs.

Responsibilities

• Deliver learning administration services per KPIs and SLAs.
• Provide comprehensive admin support for learning and development.
• Manage class operations, reporting, and inquiries.
• Respond promptly to inquiries and resolve via ServiceNow.

Skills

Ownership

Teamwork

Customer focus

Self-motivated

Education

Bachelor’s degree in HR/PSY/Business

Job description

Merck Group is seeking a Learning Administration professional in the Philippines to deliver learning services, manage class operations, and maintain compliance with policies. You will support reporting and inquiries, ensuring timely responses and resolutions through ServiceNow.

The role emphasizes ownership, teamwork, and a strong customer focus, with flexibility to adapt to changing schedules and confidentiality requirements in HR activities.