Learning & Development Operations Specialist

Merck Group; Philippines; On-site; PHP 268,000 - 469,000; Full time

Job summary

Merck Group in Manila, Philippines, is seeking a Learning Administration Support professional to join the Manila Hub - GES Employee Services. The role focuses on delivering learning administration services, managing class operations, reporting, and handling inquiries with ServiceNow, while upholding strict confidentiality of HR data.

You will collaborate with the Employee Services Leadership Team to meet training goals, drive process improvements, and ensure accuracy and compliance in all HR

Qualifications

• Bachelor’s degree in HRM/Business or related field.
• Demonstrates ownership and accountability for deliverables.
• Ability to work with stakeholders and customers effectively.
• Commitment to continuous learning and development.

Responsibilities

• Deliver learning administration services per KPIs and SLAs.
• Provide admin support for learning and development including class management and reporting.
• Respond to inquiries and resolve via ServiceNow.
• Support leadership to achieve training goals and performance objectives.
• Maintain confidentiality of HR data and sensitive information.

Skills

Learning administration

Stakeholder management

Customer service

Team collaboration

Education

Bachelor’s degree (HRM/Business)

Tools

ServiceNow

Job description

Merck Group in Manila, Philippines, is seeking a Learning Administration Support professional to join the Manila Hub - GES Employee Services. The role focuses on delivering learning administration services, managing class operations, reporting, and handling inquiries with ServiceNow, while upholding strict confidentiality of HR data.

You will collaborate with the Employee Services Leadership Team to meet training goals, drive process improvements, and ensure accuracy and compliance in all HR