Learning and Development Manager

InterContinental Hotels Group; Eastern Manila District; On-site; PHP 720,000 - 1,440,000; Full time

Job summary

InterContinental Hotels Group in Metro Manila is seeking an L&D Manager to lead learning and development efforts across training design, delivery, and evaluation. The role focuses on aligning programs with hotel operations, coaching instructors, and building partnerships with industry bodies.

The position emphasizes the creation of learning strategies, coordination of training programs, and management of training records to support staff growth and guest service excellence in a dynamic hotel

Qualifications

• Experience in designing and delivering structured training programs.
• Ability to analyze needs from multiple sources including guest feedback and staff requests.
• Knowledge of evaluating training effectiveness and transfer to operations.
• Experience maintaining training records and library of materials.
• Familiarity with talent management processes and mobility.

Responsibilities

• Training program design: create learning strategies and assess effectiveness.
• Training delivery: initiate, coordinate, and deliver training programs and follow up with participants.
• Training needs analysis: identify needs through brainstorming, staff requests, and guest feedback.
• Training program evaluation: monitor attendance and enrollment and assess transfer to operations.
• Training program alignment: ensure programs align with hotel operations strategy.
• Training program implementation: maintain checklists and ensure consistent delivery.
• Training program support: coach trainers and leaders, support new hires.
• Training program partnerships: collaborate with associations, training firms, and academic councils.
• Training program records: keep accurate records of training activities and participant information.
• Training program resource library: develop and manage central library of training materials.
• Talent management: develop and implement talent processes including performance management and mobility.

Skills

Training design

Training delivery

Needs analysis

Program evaluation

Record keeping

Talent management

Job description

Here are some of the responsibilities of an L&D manager:

• Training program design
  

  Create learning strategies, design training programs, and assess their effectiveness



• Training delivery
  

  Initiate, coordinate, and deliver training programs, and follow up with participants



• Training needs analysis
  

  Identify training needs through brainstorming sessions, employee requests, and guest feedback



• Training program evaluation
  

  Monitor training attendance and enrollment, and assess the transfer of learning to operations



• Training program alignment
  

  Ensure training programs are aligned with the hotel's operations strategy



• Training program implementation
  

  Implement and maintain training checklists, and ensure training is consistently delivered



• Training program support
  

  Provide coaching and guidance to trainers and leaders, and support new hires



• Training program partnerships
  

  Partner with industry associations, training companies, and academic councils



• Training program records
  

  Maintain accurate records of training activities and participant information



• Training program resource library
  

  Develop and manage a central resource library of training materials



• Talent management
  

  Develop and implement a talent management process, including performance management and colleague mobility