Learning and Development Manager

Mariposa Budget Hotel Corp.; Pasig; On-site; PHP 558,000 - 781,200; Full time

Job summary

A hotel management company based in Metro Manila seeks a Training Manager to enhance employee skills and productivity through training programs. The successful candidate will manage training initiatives, conduct hospitality audits, and align training with business goals. Candidates should hold a relevant bachelor's degree and have 3-5 years of experience in the hotel industry.

Qualifications

• Graduate of any four (4) year Social Science (Psychology, Behavioral Science, Sociology), Human Resource Management, or Education; post studies in the same field is an advantage.
• 3-5 years of proven work experience as Training Manager in the hotel industry.

Responsibilities

• Identify and assess training needs within the organization.
• Develop training plans and methods based on Training Needs Analysis.
• Conduct orientation sessions for new employees.
• Prepare and implement the training budget.
• Monitor and evaluate training programs effectiveness.
• Conduct hospitality and operations audits.

Skills

Training program development

Hospitality auditing

Employee development

Presentation skills

Performance assessment

Education

Bachelor's degree in Social Science or related field

Job description

BROAD FUNCTION

Primary

• Responsible in identifying, creating, assessing and implementing training needs/programs within the organization to enhance employees skills, productivity and quality of work. Secondary
• Responsible in hospitality/operations audit in branches.

II. KEY RESULT AREAS

• Develops training plan/methods based on Training Needs Analysis (TNA)
• Conducts orientation sessions for new employees
• Create training materials; multi visual aids and presentations
• Prepares and implements training budget
• Conducts/arranges applicable trainings/seminars/workshops to the employees in accordance to the training policy of the company and tracks participants training record
• Resolves any specific problems and tailor training programs as necessary
• Stays updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.
• Familiars with traditional training methods as well as the modern training methods (mentoring, coaching, on-the-job or in classroom training, e-trainIng, workshops, simulations among others).
• Implements and monitors training programs within the organization
• Creates testing and evaluation processes
• Conducts performance review/feedback
• Conducts continuing education training and provides leadership development education
• Provides logistical support, course development, delivery, evaluation, process measurements and cost management
• Assists with the development of strategic plans
• Does hospitality/operations audit.
• Assesses efficiency, effectiveness, and productivity of processes and procedures in the operations.
• Evaluates customer service, guest experience and feedback mechanism.
• Checks compliance with quality standard with related government agencies.
• Measures environmental impact, sustainability and social responsibility.
• Conducts branch visits.

SUPPLEMENTARY INFORMATION

A. Education

• Graduate of any four (4) year Social Science (Psychology, Behavioral Science, Sociology),Human Resource Management, Education; post studies in the same field is an advantage

B. Work Experience

• With at least 3-5 years of proven work experience as Training Manager in a hotel industry.