Learning and Delivery Lead

Phoenix One Knowledge Solutions, Inc.; Makati; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

13th Month Pay

HMO

Bereavement Leave

Birthday Leave

Maternity Leave

Paternity Leave

Sick Leave

Vacation Leave

Job summary

A leading training solutions firm in Makati is seeking an experienced individual to oversee and enhance training-related activities. The role requires 3-5 years of experience in managing corporate training and technical support teams. Key responsibilities include designing operational workflows, leading the team, and performance monitoring through KPIs. Strong leadership and communication skills in English are essential for success in this role. Competitive benefits and potential for growth are offered.

Qualifications

• 3-5 years of experience in managing corporate training and support teams.
• Willingness to learn and serve as a role model.

Responsibilities

• Oversee and ensure smooth execution of all training activities.
• Design and refine operational workflows for efficiency.
• Guide and motivate the operations staff.

Skills

Proficient communication skills in English

Leadership and team management skills

Knowledge of technical and digital tools

Education

Graduate of Computer Science, IT Business Management, or Computer Engineering

Job description

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Role Overview

Oversee, monitor, and ensure smooth execution of all training-related activities.

Key Responsibilities

• Process Management: Design, implement, and refine operational workflows, policies, and procedures for efficiency and quality.
• Team Leadership: Guide, motivate, and develop operations staff, fostering a positive environment and achieving performance targets.
• Performance Monitoring: Track KPIs, analyze data for bottlenecks, generate reports, and present findings to leadership.

Qualifications And Skills

• Graduate of Computer Science, IT Business Management, or Computer Engineering courses.
• Proficient communication skills, both oral and written, in English.
• 3–5 years of experience in managing corporate training, stakeholders, and technical support teams.
• Strong leadership and team management skills.
• Willingness to learn and serve as a role model in delivering work.
• Technical and digital tools knowledge is important.

We prefer applicants to send updated resume with 2 x 2 color photo to:

HR Department

Senior IT Recruitment Officer Phoenix One Knowledge Solutions, Inc.