Lead, Recruitment Operations

ams; Filippine; Ibrido; PHP 446.000 - 781.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth and development

Career progression

ERGs & inclusion

Volunteer day

Hybrid model

Competitive rewards

Supportive culture

Descrizione del lavoro

AMS in the Philippines is seeking a Team Leader - Recruitment Administration to lead a cross-functional team delivering high-quality admin services for clients and candidates. You will ensure targets are met, coach staff, and maintain service excellence in a fast-paced environment.

The role requires strong English communication, onboarding expertise, and proficiency with MS Office. You will work in a hybrid setup with regular office presence as part of the Talent Acquisition team.

Competenze

• Experience leading and managing a cross-functional team with performance feedback.
• Experience managing direct client relationships and assessing risks and opportunities.
• Experience with onboarding and offer processes.
• Strong English business communication skills, written and oral.
• Experience identifying and introducing process innovations.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).

Mansioni

• Support administrators to ensure targets and SLAs are met.
• Act as escalation point for challenges raised during the process.
• Provide oversight of administration service and ensure quality and experience.
• Mentor administrators to improve services and partnerships.
• Provide pastoral care and maintain team morale in an inclusive environment.
• Lead induction, objective setting, performance management, development and succession planning.
• Maintain regular communication with team members via 1:1s and virtual sessions.
• Escalate between administrators and managers as needed.
• Ensure service delivery aligns with contractual obligations and client SLAs.
• Review demand forecasts and ensure capacity is managed.
• Ensure ISO process compliance and raise risks.
• Lead continuous improvement and support new wins and transformations.
• Build strong partnerships with internal and external stakeholders via regular calls.
• Ensure trackers and systems are maintained and used by the team.
• Drive efficient use of digital automation or technology.

Conoscenze

Team leadership

Client relations

Onboarding

English communication

Process innovation

MS Office

Strumenti

Excel

Word

Outlook

PowerPoint

Descrizione del lavoro

AMS in the Philippines is seeking a Team Leader - Recruitment Administration to lead a cross-functional team delivering high-quality admin services for clients and candidates. You will ensure targets are met, coach staff, and maintain service excellence in a fast-paced environment.

The role requires strong English communication, onboarding expertise, and proficiency with MS Office. You will work in a hybrid setup with regular office presence as part of the Talent Acquisition team.