Recruitment Operations Manager- (JOB JS)

Nityo Infotech Philippines; Makati; Hybrid; PHP 1,451,000 - 1,674,000; Full time

Job summary

Nityo Infotech Philippines is seeking a Recruitment Operations Leader in Makati, hybrid role overseeing global recruitment administration services. You will drive governance, process excellence, and service delivery in partnership with Recruitment Centre of Excellence, HR Operations, and global stakeholders.

You will lead a team delivering recruitment administration via Workday and other HR technologies, ensuring SLAs, quality, and continuous improvement while fostering collaboration and

Responsibilities

• Lead and develop a team delivering global recruitment administration and recruitment process support.
• Manage day-to-day recruitment operations across graduate, lateral, business services, and partner hiring support.
• Ensure recruitment transactions are completed accurately, efficiently, and within agreed service levels.
• Drive operational excellence through process governance, quality assurance, and continuous improvement.
• Monitor workloads, capacity planning, and resource allocation across the team.
• Partner with global recruiters, HR Operations, Recruitment Centre of Excellence, hiring teams, and external vendors.
• Act as a key stakeholder for global recruitment initiatives, projects, and process enhancements.
• Oversee compliance with global recruitment policies, legal requirements, and governance standards.
• Lead operational improvements to enhance recruiter, hiring manager, and candidate experience.
• Utilize Workday and operational reporting to monitor service performance and identify opportunities for improvement.
• Develop, coach, and mentor team members while fostering accountability, collaboration, and continuous learning.

Job description

Location: Hybrid (Makati City)

Salary: 130,000 - 150,000

The role leads the Recruitment Operations team responsible for delivering recruitment administration services that support the firm's global recruitment function. Through effective operational leadership, governance, and process excellence, the team enables consistent recruitment service delivery in partnership with the Recruitment Centre of Excellence, HR Operations, and stakeholders across global offices.

The team serves as the operational backbone of the global recruitment function, ensuring recruitment processes are executed accurately, efficiently, and consistently across multiple jurisdictions.

The successful candidate will oversee recruitment administration delivered through Workday and other HR technologies, ensuring service levels, operational metrics, and quality standards are consistently achieved while fostering collaboration, accountability, and continuous improvement.

KEY RESPONSIBILITIES

• Lead and develop a team delivering global recruitment administration and recruitment process support.
• Manage day-to-day recruitment operations across graduate, lateral, business services, and partner hiring support.
• Ensure recruitment transactions are completed accurately, efficiently, and within agreed service levels.
• Drive operational excellence through process governance, quality assurance, and continuous improvement.
• Monitor workloads, capacity planning, and resource allocation across the team.
• Partner with global recruiters, HR Operations, Recruitment Centre of Excellence, hiring teams, and external vendors.
• Act as a key stakeholder for global recruitment initiatives, projects, and process enhancements.
• Oversee compliance with global recruitment policies, legal requirements, and governance standards.
• Lead operational improvements to enhance recruiter, hiring manager, and candidate experience.
• Utilize Workday and operational reporting to monitor service performance and identify opportunities for improvement.
• Develop, coach, and mentor team members while fostering accountability, collaboration, and continuous learning.

PEOPLE LEADERSHIP RESPONSIBILITIES

• Lead performance management, coaching, and career development for the Recruitment Operations team.
• Build team capability through structured learning and upskilling initiatives.
• Drive employee engagement and foster an inclusive, high-performing team culture.
• Manage staffing, succession planning, employee relations, and performance discussions.
• Ensure business continuity through effective workforce planning and cross-training.