Lead Outbound Sales Team — Drive Results & Coaching

Teleperformance; Pasay; On-site; PHP 446,000 - 759,000; Full time

Job summary

Teleperformance MOA in Pasay City, Metro Manila, is hiring an experienced Outbound Sales Team Leader to lead a high-performing sales team in a fast-paced call centre. You will coach and develop agents, track KPIs, ensure quality, and deliver regular performance reports to management while driving revenue and client satisfaction.

The role requires 4–5 years in outbound sales and 2–3 years in supervision within a BPO, with a strong outbound or travel/hospitality account background preferred.

Qualifications

• 4–5 years of high-volume outbound sales experience in B2B/B2C.
• 2–3 years in Supervisor/Team Leader roles within a BPO.
• Experience with outbound travel or hospitality sales is a plus.

Responsibilities

• Lead, motivate and manage a team of outbound sales representatives to achieve targets.
• Provide coaching and performance feedback to develop skills.
• Monitor call quality and sales techniques for compliance and results.
• Review metrics daily and take corrective actions to maintain productivity.
• Conduct regular one-on-one meetings to discuss performance and development.
• Lead by example in outbound activities and support target achievement.
• Coordinate with other departments to resolve escalations and ensure smooth operations.
• Prepare and present team performance reports to senior management.
• Foster a positive culture and adhere to company policies.

Skills

Outbound sales

Team leadership

Coaching & development

Dialer concepts

Tools

Predictive dialer

Progressive dialer

Job description

Teleperformance MOA in Pasay City, Metro Manila, is hiring an experienced Outbound Sales Team Leader to lead a high-performing sales team in a fast-paced call centre. You will coach and develop agents, track KPIs, ensure quality, and deliver regular performance reports to management while driving revenue and client satisfaction.

The role requires 4–5 years in outbound sales and 2–3 years in supervision within a BPO, with a strong outbound or travel/hospitality account background preferred.