Outbound Sales Team Leader - Teleperformance MOA

Teleperformance; Pasay; On-site; PHP 446,000 - 759,000; Full time

Job summary

Teleperformance MOA in Pasay City, Metro Manila, is hiring an experienced Outbound Sales Team Leader to lead a high-performing sales team in a fast-paced call centre. You will coach and develop agents, track KPIs, ensure quality, and deliver regular performance reports to management while driving revenue and client satisfaction.

The role requires 4–5 years in outbound sales and 2–3 years in supervision within a BPO, with a strong outbound or travel/hospitality account background preferred.

Qualifications

• 4–5 years of high-volume outbound sales experience in B2B/B2C.
• 2–3 years in Supervisor/Team Leader roles within a BPO.
• Experience with outbound travel or hospitality sales is a plus.

Responsibilities

• Lead, motivate and manage a team of outbound sales representatives to achieve targets.
• Provide coaching and performance feedback to develop skills.
• Monitor call quality and sales techniques for compliance and results.
• Review metrics daily and take corrective actions to maintain productivity.
• Conduct regular one-on-one meetings to discuss performance and development.
• Lead by example in outbound activities and support target achievement.
• Coordinate with other departments to resolve escalations and ensure smooth operations.
• Prepare and present team performance reports to senior management.
• Foster a positive culture and adhere to company policies.

Skills

Outbound sales

Team leadership

Coaching & development

Dialer concepts

Tools

Predictive dialer

Progressive dialer

Job description

About the role

We are seeking an experienced and motivated Outbound Sales Team Leader to join our Teleperformance MOA facility in Pasay City, Metro Manila. This is a full-time position that offers a fantastic opportunity to lead a high-performing sales team in a dynamic and fast-paced call centre environment. As a Team Leader, you will be instrumental in driving sales performance, developing your team, and ensuring exceptional service delivery to our clients. This role combines hands-on sales experience with people management responsibilities, making it ideal for an ambitious professional looking to advance their career in the outbound sales sector.

Key responsibilities

• Lead, motivate and manage a team of outbound sales representatives to achieve and exceed sales targets and KPIs

• Provide coaching, training and performance feedback to team members to develop their sales skills and drive continuous improvement

• Monitor call quality, sales techniques and customer interactions to ensure compliance with company standards and client requirements

• Review team performance metrics daily and implement corrective actions where necessary to maintain productivity and sales effectiveness

• Conduct regular one-on-one meetings with team members to discuss performance, career development and address any concerns

• Participate in active sales activities by making outbound calls to support team targets and lead by example

• Coordinate with other departments to ensure smooth operations and resolve escalations or challenges that impact team performance

• Prepare and present team performance reports to senior management

• Foster a positive team culture that promotes engagement, collaboration and adherence to company policies

What we're looking for

• Professional Experience: At least 4-5 years of experience in high-volume outbound sales (B2B/B2C cold calling, telesales, or telemarketing), with a minimum of 2-3 years in a Supervisor or Team Leader capacity within a BPO environment.

• Account Background: Prior experience managing an Outbound Travel or Hospitality sales account is highly advantageous but not strictly required if the candidate has an elite outbound sales experience.

• Hardcore Sales Mindset: Proven capability to thrive in a highly competitive, target-driven setting. Must possess an exceptional aptitude for managing high rejection rates and maintaining team motivation.

• Technical Proficiency: Deep understanding of dialer technologies (e.g., predictive, progressive dialers) and robust sales performance metrics (e.g., contact rate, conversion percentage, revenue per headcount).

• Communication Skills: Exceptional verbal and written English communication skills, with an advanced ability to handle difficult corporate or consumer negotiations.

• Location & Flexibility: Willingness to work completely on-site at the Teleperformance Mall of Asia (MOA) complex and flexibility to support graveyard, shifting, or weekend schedules.