Sales Coach

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Teleperformance in Pasay City, Metro Manila, is seeking an outbound Sales Coach to lead and mentor a Travel Account team. This full-time on-site role focuses on coaching, implementing sales strategies, and driving performance to meet targets while ensuring customer satisfaction.

You will manage Team Leaders and Sales Representatives, analyze KPIs, conduct coaching sessions, and collaborate with Operations, Training, Quality, and Workforce to lift productivity and conversion.

Qualifications

• 3-4 years of leadership experience in sales or operations.
• Experience in BPO/contact center outbound sales.
• Strong communication and stakeholder management.

Responsibilities

• Lead, coach, and develop Team Leaders and Sales Reps to meet targets.
• Drive a high-performance culture through coaching and performance management.
• Analyze sales trends and KPIs to identify improvement opportunities.
• Conduct regular coaching sessions, call audits, and reviews.
• Collaborate with Operations, Training, Quality, and Workforce on improvements.
• Create action plans to boost productivity and conversion rates.
• Facilitate sales workshops and leadership development programs.
• Ensure compliance with policies and customer experience standards.
• Support employee engagement, recognition, and career development.

Skills

Leadership

Outbound Sales

Coaching

Training

Operations

Job description

About the role

We are seeking a dynamic and results-driven Outbound Sales Coach to join our Travel Account team at Teleperformance in Pasay City, Metro Manila. This is a full-time position that offers an exciting opportunity to lead, mentor, and develop a high-performing outbound sales team whilst driving business growth and customer satisfaction. As an Assistant Manager, you will play a crucial role in coaching sales representatives, implementing sales strategies, and ensuring team performance targets are consistently met. This position is based on-site in Pasay City, Metro Manila, where you will be at the heart of our operations, directly engaging with your team and stakeholders.

About us

Teleperformance is a global leader in omnichannel customer experience management and digital business services. With a presence in over 80 countries, we deliver innovative solutions that connect brands with their customers across multiple touchpoints. We are committed to creating exceptional employee experiences and fostering a culture of innovation, excellence, and continuous improvement. At Teleperformance, we believe in empowering our teams to achieve great things whilst maintaining work-life balance and professional growth.

Key responsibilities:

• Lead, coach, and develop Team Leaders and Sales Representatives to consistently achieve and exceed sales targets.
• Drive a high-performance culture through effective coaching, mentoring, and performance management.
• Analyze sales trends, KPIs, and business metrics to identify opportunities for improvement.
• Conduct regular coaching sessions, call audits, calibration sessions, and performance reviews.
• Partner closely with Operations, Training, Quality, and Workforce teams to execute performance improvement strategies.
• Develop and implement action plans to improve productivity, conversion rates, and overall sales effectiveness.
• Facilitate sales workshops and leadership development programs.
• Ensure compliance with company policies, sales processes, and customer experience standards.
• Serve as a champion for employee engagement, recognition, and career development.

What we're looking for:

• Minimum of 3-4 years leadership experience in a Sales, Outbound Sales, Coaching, Training, or Operations role.
• Proven experience managing leaders and driving sales performance in a BPO or contact center environment.
• Strong understanding of outbound sales methodologies, objection handling, and conversion strategies.
• Experience analyzing performance metrics and translating insights into actionable coaching plans.
• Excellent communication, stakeholder management, and presentation skills.
• Demonstrated ability to motivate, influence, and develop high-performing teams.

If you're a passionate people leader who can inspire teams, drive sales excellence, and deliver measurable business results, we'd love to hear from you.