Outbound Sales, Cold Calling, Appointment Setting
Job type: full-time
Work style: work-from-office
Experience: 1-3-years
Nationality: filipino
Skills required: Outbound Sales | Cold Calling | Appointment Setting
Job overview
Job description:
Key Responsibilities
- Make outbound cold calls to prospective customers using an auto-dialer while following approved scripts and call procedures.
- Identify and assess potential leads based on established qualification criteria to determine their readiness for sales engagement.
- Professionally transfer qualified prospects to the client’s sales team through live call handoffs.
- Arrange appointments for qualified prospects, usually for the next business day, ensuring all contact information and availability details are accurate.
- Communicate with prospects to explain the process and assist them in submitting processing statements for a free, no-obligation rate analysis.
- Maintain accurate and updated records of calls, outcomes, live transfers, and scheduled appointments using tracking tools and spreadsheets.
- Use MS Excel to monitor lead status, performance metrics, and daily activity reports.
- Achieve or exceed established daily and weekly targets for call volume, live transfers, and appointment scheduling.
- Work closely with internal teams and client stakeholders to ensure a smooth transition of qualified leads.
- Follow all quality standards, compliance requirements, and data privacy policies during customer interactions.
Qualifications & Skills
- Senior High school diploma or equivalent required; a bachelor’s degree in any field is preferred.
- 2+ years of experience in outbound sales, cold calling, lead generation, or appointment setting.
- Strong verbal communication skills with the ability to quickly establish rapport over the phone.
- Proficiency in MS Excel, particularly in data tracking and reporting.
- Ability to communicate and collaborate effectively with prospects, team members, and stakeholders.
- Proven persistence and resilience in meeting performance targets and goals.
- Strong organizational skills with keen attention to detail.
- Comfortable working in a fast-paced, performance-driven environment.
- Capable of following structured processes while using sound judgment during prospect interactions.
Job Type
Full-time
Benefits
- Company events
- Health insurance
- Opportunities for promotion
- Paid training