Lead Follow-Up & Operations Coordinator

VA Masters; Toledo; On-site; PHP 223,000 - 335,000; Full time

Job summary

VA Masters in Cebu, Philippines seeks a highly organized assistant to own lead follow-up and day-to-day administrative operations. You will manage the sales pipeline, scheduling, CRM upkeep, and a wide range of tasks, bringing ideas to improve workflows.

You are tech-savvy, reliable, and able to work independently, with strong written and verbal communication. This role offers growth as the business scales and values initiative.

Qualifications

• Proven experience in an administrative, operations, or virtual assistant role.
• Strong organizational skills and meticulous attention to detail.
• Tech-savvy and quick to learn new software tools and platforms.
• Experience using CRM systems to manage contacts and follow-ups.
• Excellent written and verbal communication skills.
• Reliable, detail-oriented, and able to work independently.
• Ability to take ownership of tasks and manage priorities with minimal supervision.

Responsibilities

• Follow up with leads and keep the sales pipeline moving
• Respond to routine client inquiries in a timely, professional manner
• Manage schedules, appointments, and client bookings
• Update and maintain the CRM with accurate, current information
• Organize documents, files, and spreadsheets
• Assist with staff scheduling and coordination
• Track and report on basic KPIs and performance metrics
• Handle general administrative tasks that keep operations running
• Identify opportunities to improve systems and workflows, and share suggestions proactively

Skills

Admin experience

Organizational skills

Tech-savvy

CRM experience

Written and verbal communication

Independent worker

Prioritization

Tools

GoHighLevel

Google Workspace

Zapier

Mindbody

Trainerize

CRM systems

Job description

VA Masters in Cebu, Philippines seeks a highly organized assistant to own lead follow-up and day-to-day administrative operations. You will manage the sales pipeline, scheduling, CRM upkeep, and a wide range of tasks, bringing ideas to improve workflows.

You are tech-savvy, reliable, and able to work independently, with strong written and verbal communication. This role offers growth as the business scales and values initiative.