Lead Digital Experience Researcher

Home Credit Philippines; Taguig; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Permanent dayshift

Hybrid work setup

Performance bonus up to 20%

HMO Day 1 + dependents coverage

Mental health support

Wellness leaves

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a DXR Specialist to independently lead end-to-end user research initiatives that inform product strategy, experience design, and business outcomes. You will plan, execute, analyze, and communicate insights using qualitative and quantitative methods, applying AI-enhanced tools to elevate research quality.

You will partner with product, design, engineering, and business stakeholders to drive evidence-based decisions and mentor junior researchers as needed.

Qualifications

• 3–5 years total experience in user research, UX, CX, or related fields.
• At least 1 year dedicated UX research involving user studies.
• Strong knowledge of qualitative and quantitative methodologies.
• Proven experience through case studies or portfolio work.
• Effective verbal and written communication in English and Filipino.
• Working knowledge on descriptive statistics, trend analysis, and segmentation.

Responsibilities

• Plan and conduct end-to-end user research studies using qualitative and quantitative methods.
• Analyze and synthesize research data into actionable insights and strategic recommendations.
• Utilize statistics, trend analysis, and segmentation to uncover patterns for decision-making.
• Apply AI-enhanced tools to improve research efficiency and reporting quality.
• Evaluate journeys and experiences to identify usability issues and improvement opportunities.
• Lead benchmarking of industry, market, and competitors.
• Collaborate with product, design, engineering to integrate findings into design.
• Facilitate workshops and insight-sharing sessions for alignment.
• Communicate findings through storytelling, reports, visuals, and journey maps.
• Advocate for user-centered design and research-driven decisions.
• Contribute to ongoing enhancements of research practices and templates.
• Stay updated with advances in UX research methodologies and tools.
• Mentor junior researchers and support capability-building within the team.

Skills

UX Research

Mixed-method Research

Descriptive Statistics

Bilingual English-Filipino

Data Visualization

Mentoring & Leadership

Tools

Figma

Maze

MS Clarity

Google Analytics

Excel

Power BI

Job description

Home Credit Philippines is seeking a DXR Specialist to independently lead end-to-end user research initiatives that inform product strategy, experience design, and business outcomes. You will plan, execute, analyze, and communicate insights using qualitative and quantitative methods, applying AI-enhanced tools to elevate research quality.

You will partner with product, design, engineering, and business stakeholders to drive evidence-based decisions and mentor junior researchers as needed.