Digital Experience Researcher

Home Credit Philippines; Taguig; Hybrid; PHP 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Permanent dayshift

Hybrid work setup

Performance bonus up to 20%

HMO Day 1 + dependents coverage

Mental health support

Wellness leaves

Career mobility

Learning opportunities

Zusammenfassung

Home Credit Philippines is seeking a DXR Specialist to independently lead end-to-end user research initiatives that inform product strategy, experience design, and business outcomes. You will plan, execute, analyze, and communicate insights using qualitative and quantitative methods, applying AI-enhanced tools to elevate research quality.

You will partner with product, design, engineering, and business stakeholders to drive evidence-based decisions and mentor junior researchers as needed.

Qualifikationen

• 3–5 years total experience in user research, UX, CX, or related fields.
• At least 1 year dedicated UX research involving user studies.
• Strong knowledge of qualitative and quantitative methodologies.
• Proven experience through case studies or portfolio work.
• Effective verbal and written communication in English and Filipino.
• Working knowledge on descriptive statistics, trend analysis, and segmentation.

Aufgaben

• Plan and conduct end-to-end user research studies using qualitative and quantitative methods.
• Analyze and synthesize research data into actionable insights and strategic recommendations.
• Utilize statistics, trend analysis, and segmentation to uncover patterns for decision-making.
• Apply AI-enhanced tools to improve research efficiency and reporting quality.
• Evaluate journeys and experiences to identify usability issues and improvement opportunities.
• Lead benchmarking of industry, market, and competitors.
• Collaborate with product, design, engineering to integrate findings into design.
• Facilitate workshops and insight-sharing sessions for alignment.
• Communicate findings through storytelling, reports, visuals, and journey maps.
• Advocate for user-centered design and research-driven decisions.
• Contribute to ongoing enhancements of research practices and templates.
• Stay updated with advances in UX research methodologies and tools.
• Mentor junior researchers and support capability-building within the team.

Kenntnisse

UX Research

Mixed-method Research

Descriptive Statistics

Bilingual English-Filipino

Data Visualization

Mentoring & Leadership

Tools

Figma

Maze

MS Clarity

Google Analytics

Excel

Power BI

Jobbeschreibung

About The Job

DXR Specialist independently leads end-to-end user research initiatives that inform product strategy, experience design, and business outcomes. With minimal supervision, the Specialist plans, executes, analyzes, synthesizes, and communicates qualitative and quantitative research, applying appropriate methodologies, statistical reasoning, and AI-enhanced tools to uncover user needs, identify meaningful patterns, and translate findings into actionable insights and strategic recommendations. This role serves as a trusted research partner to product, design, engineering, and business stakeholders, driving evidence-based decision-making through compelling research storytelling while contributing to research capability-building and mentoring junior researchers as needed.

What You’ll Do

• Independently plan and conduct end-to-end user research studies using a variety of qualitative and quantitative methodologies, including usability testing, in-depth interviews, contextual inquiry, surveys, concept testing, and mixed-method research.
• Analyze and synthesize qualitative and quantitative research data into actionable insights, compelling narratives, and strategic recommendations that influence product strategy, user experience, and business decisions.
• Utilize descriptive statistics, trend analysis, segmentation, and quantitative research analysis techniques to uncover patterns, validate findings, and support data-informed decision-making.
• Utilize AI-enhanced research, analysis, and productivity tools to improve research efficiency, insight generation, synthesis, and reporting while ensuring research quality and integrity.
• Evaluate user journeys, workflows, prototypes, and existing experiences to identify usability issues, user needs, and opportunities for improvement.
• Lead industry, market, and competitor benchmarking efforts to identify best practices, emerging trends, and opportunities for differentiation.
• Partner closely with product specialists, UX designers, and business stakeholders to define research objectives and integrate findings into product design.
• Facilitate workshops, discussions, and insight-sharing sessions to drive alignment and user-centered decision-making.
• Communicate research findings through compelling data storytelling, presentations, reports, visualizations, journey maps, and other research artifacts that drive alignment and decision-making.
• Advocate for user-centered design principles and promote the adoption of research-driven decision-making across the organization.
• Contribute to the continuous improvement of research practices, frameworks, standards, templates, and repositories.
• Stay current with advancements in UX research methodologies, tools, technologies, and industry best practices.
• Provide guidance, mentorship to junior-level roles and support capability-building initiatives within the research team.

What You Need To Have

• 3–5 years of overall experience conducting and managing end-to-end research initiatives, including UX Research, Customer Experience Research, Market Research, Product Research, or related disciplines,
• With at least 1 year of dedicated UX research experience involving user studies such as usability testing, interviews, surveys, or other UX research methodologies.
• Strong knowledge of qualitative and quantitative research methodologies, including usability testing, user interviews, surveys, and observational studies.
• Proven experience in research projects through case studies, portfolio work, academic projects, internships, or professional experience.
• Effective verbal and written communication skills in both English and Filipino.
• Working knowledge on descriptive statistics, trend analysis, segmentation, and

What Can Set You Apart

• Exposure to UX Design, Interaction Design, Service Design, or Information Architecture.
• Familiarity with research and design tools such as Figma, Maze or similar platforms.
• Experience using AI-enhanced tools for research, analysis, synthesis, documentation, or productivity.
• Knowledge of accessibility and inclusive design principles.
• Experience conducting competitor analysis, journey mapping, or user flow evaluations.
• Knowledge of data analysis and visualization tools such as MS Clarity, Glassbox, Google Analytics, Excel, Power BI, or similar tools.
• Experience mentoring junior researchers or leading research initiatives.

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Hybrid Work Set Up
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.