Lead, Account Management & Compliance - Lean Process Leader

ReSourcePro; Mandaluyong; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job Training

Professional Development

Bereavement Leave

Solo Parent Leave

Special Leave for Women

Vacation Leave

Job summary

A leading provider of business process management seeks a Lead Specialist in Account Management & Compliance. The role involves planning and executing departmental projects, ensuring compliance, and fostering process improvement within the organization. The ideal candidate has at least 5 years in a BPO environment, experience with QA/QC, and strong project management skills. The position includes a comprehensive benefits package and is based on-site in Mandaluyong.

Qualifications

• Minimum 5 years’ experience in BPO or operations environment.
• Experience in QA/QC or process improvement preferred.
• Strong communication, facilitation, and project management skills.

Responsibilities

• Plan and execute departmental and enterprise-level projects.
• Ensure alignment of initiatives with business strategy.
• Provide process improvement and consulting support to internal departments.

Skills

Project management

Communication skills

Process improvement

Lean tools knowledge

Collaboration

Education

Bachelor’s degree

Tools

MS Office (Word, Excel, PowerPoint, Visio)

Job description

A leading provider of business process management seeks a Lead Specialist in Account Management & Compliance. The role involves planning and executing departmental projects, ensuring compliance, and fostering process improvement within the organization. The ideal candidate has at least 5 years in a BPO environment, experience with QA/QC, and strong project management skills. The position includes a comprehensive benefits package and is based on-site in Mandaluyong.