Team Lead, Process Documentation & Delivery

Whitehall Bradford Management Consulting Inc.; Manila; Hybrid; PHP 1,000,000 - 1,300,000; Full time

Job summary

A management consulting firm is seeking a Team Lead in Manila to drive process documentation and manage a team of analysts. This role involves overseeing documentation activities, engaging with stakeholders, and producing key deliverables. Candidates should have 5-7 years in process documentation or business analysis, with at least 2 years in leadership roles, alongside proficiency in process mapping tools like Visio or Lucidchart. The position offers a hybrid working environment and is ideal for those with a background in Shared Services or BPO.

Qualifications

• 5-7 years in process documentation or business analysis with leadership experience.
• Experience in Shared Services, BPO, or enterprise service management is preferred.
• Strong facilitation skills and ability to manage stakeholders effectively.

Responsibilities

• Oversee daily activities of the documentation team.
• Facilitate working sessions with subject matter experts.
• Act as the primary interface with client stakeholders.

Skills

Process documentation

Stakeholder management

Structured problem-solving

Team Leadership

Education

Bachelor’s degree in Business, Industrial Engineering, Information Systems, or related field

Tools

Visio

Lucidchart

ServiceNow

Jira

Job description

A management consulting firm is seeking a Team Lead in Manila to drive process documentation and manage a team of analysts. This role involves overseeing documentation activities, engaging with stakeholders, and producing key deliverables. Candidates should have 5-7 years in process documentation or business analysis, with at least 2 years in leadership roles, alongside proficiency in process mapping tools like Visio or Lucidchart. The position offers a hybrid working environment and is ideal for those with a background in Shared Services or BPO.