Launch Your CSR Career in Cebu - October Start

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Cebu City; Vor Ort; PHP 201.000 - 290.000; Vollzeit

Zusammenfassung

DIMO Enterprises & Overseas Placement Agency is seeking a Customer Service Representative to join our Cebu City team. We welcome newbies and provide comprehensive training to help you launch your customer service career across multiple channels.

This is a full-time role designed for individuals eager to develop communication and problem-solving skills while delivering excellent customer support. You will handle inquiries, resolve issues, and maintain accurate CRM records, with opportunities to

Qualifikationen

• High school diploma or equivalent.
• Fluent English written and verbal communication.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Basic computer literacy and CRM software familiarity.
• Willingness to learn and adapt to new processes.
• Reliable attendance and punctuality.
• Ability to work in a team and independently when needed.
• Newcomers welcome; comprehensive training provided.

Aufgaben

• Answer inquiries via phone, email, chat, or other channels professionally.
• Resolve issues while maintaining high customer satisfaction.
• Provide accurate information about products and services.
• Document interactions and maintain records in CRM systems.
• Identify opportunities to upsell or cross-sell where appropriate.
• Follow company policies and quality standards consistently.
• Collaborate with team and other departments to resolve concerns.
• Meet or exceed performance targets like handling time and CSAT.
• Participate in training and development initiatives.

Kenntnisse

Communication

Active listening

Problem solving

Teamwork

Patience

Calm under pressure

English proficiency

Willingness to learn

Attendance reliability

Ausbildung

High school diploma

Tools

CRM software

Jobbeschreibung

DIMO Enterprises & Overseas Placement Agency is seeking a Customer Service Representative to join our Cebu City team. We welcome newbies and provide comprehensive training to help you launch your customer service career across multiple channels.

This is a full-time role designed for individuals eager to develop communication and problem-solving skills while delivering excellent customer support. You will handle inquiries, resolve issues, and maintain accurate CRM records, with opportunities to