October Start | CSR | Cebu site | Open to Newbies

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

DIMO Enterprises & Overseas Placement Agency is seeking a Customer Service Representative to join our Cebu City team. We welcome newbies and provide comprehensive training to help you launch your customer service career across multiple channels.

This is a full-time role designed for individuals eager to develop communication and problem-solving skills while delivering excellent customer support. You will handle inquiries, resolve issues, and maintain accurate CRM records, with opportunities to

Qualifications

• High school diploma or equivalent.
• Fluent English written and verbal communication.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Basic computer literacy and CRM software familiarity.
• Willingness to learn and adapt to new processes.
• Reliable attendance and punctuality.
• Ability to work in a team and independently when needed.
• Newcomers welcome; comprehensive training provided.

Responsibilities

• Answer inquiries via phone, email, chat, or other channels professionally.
• Resolve issues while maintaining high customer satisfaction.
• Provide accurate information about products and services.
• Document interactions and maintain records in CRM systems.
• Identify opportunities to upsell or cross-sell where appropriate.
• Follow company policies and quality standards consistently.
• Collaborate with team and other departments to resolve concerns.
• Meet or exceed performance targets like handling time and CSAT.
• Participate in training and development initiatives.

Skills

Communication

Active listening

Problem solving

Teamwork

Patience

Calm under pressure

English proficiency

Willingness to learn

Attendance reliability

Education

High school diploma

Tools

CRM software

Job description

About us

DIMO Enterprises & Overseas Placement Agency is a leading provider of customer service solutions and employment services. We specialise in connecting talented individuals with exciting career opportunities in the customer service and call centre industry. Our commitment to excellence, professional development, and employee satisfaction sets us apart in the marketplace. We pride ourselves on creating a supportive work environment where our team members can grow, learn, and thrive in their careers.

About the role

We are recruiting for a Customer Service Representative to join our team at our Cebu City site, with an October start date. This is an excellent opportunity for candidates new to the industry who are eager to launch their customer service career. As a full-time Customer Service Representative, you will be the voice of our organisation, delivering exceptional support to customers across various communication channels. This role is integral to maintaining our reputation for outstanding customer service and ensuring customer satisfaction remains at the forefront of everything we do. We are open to newbies and provide comprehensive training to set you up for success.

Key responsibilities

• Answer incoming customer enquiries via phone, email, chat, or other communication channels in a professional and courteous manner
• Resolve customer issues and complaints efficiently whilst maintaining a high level of customer satisfaction
• Provide accurate information about products and services to customers
• Document customer interactions and maintain detailed records in our customer relationship management systems
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Follow company policies, procedures, and quality standards consistently
• Collaborate with team members and other departments to ensure swift resolution of customer concerns
• Meet or exceed performance targets including call handling times, customer satisfaction ratings, and attendance requirements
• Contribute to a positive team environment and participate in training and development initiatives

What we're looking for

• High school diploma or equivalent qualification
• Excellent communication skills, both written and verbal, in English
• Strong listening and problem-solving abilities
• Patience and empathy when dealing with customers
• Ability to remain calm and professional under pressure
• Basic computer literacy and comfort using various software systems
• Reliable attendance and punctuality
• Willingness to learn and adapt to new processes and technologies
• Ability to work as part of a team whilst maintaining focus on individual responsibilities
• Previous customer service experience is beneficial but not essential, as we welcome newbies and provide full training

What we offer

At DIMO Enterprises & Overseas Placement Agency, we believe in investing in our people. We offer a competitive salary package and comprehensive on-the-job training to ensure you are fully equipped to excel in your role. As a full-time employee, you will benefit from career development opportunities and the chance to progress within our growing organisation. We foster a supportive work culture where teamwork is valued and your contributions are recognised. We provide a structured working environment with clear expectations and performance support. Additionally, we offer opportunities to develop transferable skills that will enhance your professional portfolio and open doors for future career advancement in the customer service industry.