Entry-Level CSR: Training, Growth & Benefits

Top Alliance; Cebu City; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Comprehensive training program

Career progression opportunities

Health and wellness benefits

Supportive team environment

Bonuses based on quality metrics

Job summary

Top Alliance in Cebu City is seeking enthusiastic Customer Service Representatives (CSR) to join our team on a full-time basis. You will be the voice of our clients, delivering friendly support via phone, email, and chat, while building positive relationships.

No prior BPO experience is required as we provide comprehensive training and ongoing coaching to help you succeed. The role offers a clear entry path into customer service with opportunities for advancement.

Qualifications

• No prior BPO or customer service experience required; we provide comprehensive training.
• Excellent communication and active listening skills.
• Fluent English, both verbal and written.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat, or other channels with professionalism and courtesy.
• Provide accurate information and resolve customer issues efficiently.
• Maintain detailed records of customer interactions and transactions in our systems.
• Follow company protocols and quality standards to ensure consistent service delivery.
• Identify and escalate complex issues to appropriate departments or supervisors when necessary.
• Process customer requests, complaints, and feedback in a timely manner.
• Contribute to a positive team environment through collaboration and support of colleagues.
• Continuously strive to improve product knowledge and customer service skills.

Skills

Strong communication

Active listening

Problem-solving

Customer-centric mindset

Multitasking

Time management

English proficiency

Education

High school diploma or equivalent

Job description

Top Alliance in Cebu City is seeking enthusiastic Customer Service Representatives (CSR) to join our team on a full-time basis. You will be the voice of our clients, delivering friendly support via phone, email, and chat, while building positive relationships.

No prior BPO experience is required as we provide comprehensive training and ongoing coaching to help you succeed. The role offers a clear entry path into customer service with opportunities for advancement.