Launch Your CSR Career: Fresh Graduates Welcome

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Pasig; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Comprehensive training

Career development opportunities

Competitive salary

Health and wellness benefits

Friendly team environment

Incentives and recognition

Job summary

DIMO Enterprises & Overseas Placement Agency is seeking enthusiastic Customer Service Representatives for a full-time role in Bagong Ilog, Pasig City, Metro Manila. You will be the voice of the company, providing exceptional support to customers and ensuring satisfaction with our services.

This entry-level opportunity offers hands-on training, growth potential within a fast-paced call centre, and a supportive team environment focused on developing communication and problem-solving skills.

Qualifications

• Fresh graduate or entry-level candidate with keen interest in customer service.
• Strong communication skills, both verbal and written, with the ability to articulate clearly and professionally.
• Excellent listening skills and genuine empathy for customer needs.
• Ability to remain calm and composed under pressure in a busy call centre environment.
• Problem-solving mindset with a customer-centric approach.

Responsibilities

• Answer inbound customer calls promptly and professionally, addressing enquiries and resolving issues efficiently.
• Provide accurate information about products and services to customers.
• Handle customer complaints with empathy and work towards satisfactory resolutions.
• Document customer interactions and maintain detailed records in the company database.
• Follow company policies and procedures whilst maintaining quality standards.
• Collaborate with team members and supervisors to improve customer service delivery.
• Meet or exceed performance targets including call handling time, customer satisfaction ratings and attendance requirements.
• Participate in training sessions and continuous learning programmes to enhance skills and product knowledge.

Skills

Strong communication

Excellent listening

Problem solving

Computer skills

Multiple systems

Attendance

Teamwork

Education

High school diploma

College degree preferred

Job description

DIMO Enterprises & Overseas Placement Agency is seeking enthusiastic Customer Service Representatives for a full-time role in Bagong Ilog, Pasig City, Metro Manila. You will be the voice of the company, providing exceptional support to customers and ensuring satisfaction with our services.

This entry-level opportunity offers hands-on training, growth potential within a fast-paced call centre, and a supportive team environment focused on developing communication and problem-solving skills.