Late Collections Trainer - Bacolod

Home Credit Philippines; Bacolod; Hybrid; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable performance-based  

HMO on Day 1 / HMO with dependents

Access to mental health coverage and  

Wellness Leave and Birthday Leave

Job summary

Home Credit Philippines is seeking a Late Trainer to coach field staff on late-stage collection techniques and to develop training materials. The role involves delivering hands-on training in real-world settings, tailoring content to trainees, and assessing progress to drive improved performance.

This position requires field roving in Metro Manila areas with a hybrid work setup and a focus on safety compliance.

Qualifications

• At least 2 years of experience related to the role.
• Proficiency in training methodologies and techniques.
• Knowledge of safety regulations and compliance standards.
• Strong commitment to the development of others.
• Target-driven and can work under minimal supervision.
• Excellent interpersonal and communication skills in English and Tagalog.

Responsibilities

• Work in the field, directly observing and guiding employees to improve their job performance.
• Deliver training programs in real-world settings, customize content, and provide hands-on instruction.
• Assess current trainee skills and monitor progress to identify improvement areas.
• Prepare reports on training outcomes and maintain attendance and performance records.
• Facilitate off-boarding and provide feedback and coaching to trainees.
• Promote safety and regulatory compliance among trainees.
• Facilitate product knowledge, upskilling and cross-skilling.
• Create and align communication materials with other departments.
• Adjust training materials and approaches based on evolving needs.

Skills

Training & development

Coaching

English & Tagalog

Safety compliance

Interpersonal skills

Analytical thinking

Field roving

Job description

About The Job

A Late Trainer trains and coaches employees on late-stage collection techniques, develops training materials, conducts workshops, and provides ongoing support to ensure compliance and effective recovery.

What You'll Do

• Work in the field, directly observing and guiding employees to improve their job performance.
• Training and Development. Deliver training programs in real-world settings, such as in the workplace or at client locations. Customize training content to meet the specific needs of trainees. Provide hands-on instruction, demonstrations, and practical exercises to help trainees gain relevant skills and knowledge.
• Skill Assessment. Assess the current skill levels of trainees to identify areas for improvement. Monitor trainee progress and adjust training methods as needed.
• Admin tasks. Prepare reports on training outcomes and suggest areas for improvement. Maintain a records of training sessions, attendance, and performance evaluations.
• Facilitate off-boarding if necessary and conducts Feedback and Coaching to trainees.
• Safety and Compliance promotion especially trainees. Ensure they are aware and adhere to safety protocols and regulatory requirements.
• Product Knowledge facilitation including upskilling and cross-skilling.
• Communication material creation and collaborates with different departments and with other colleagues to align training efforts with organizational efforts.
• Adjust training materials and approaches based on evolving needs and workforce.

What You Need To Have

• At least 2 years of experience related to the role.
• Proficiency in training methodologies and techniques
• Knowledge of safety regulations and compliance standards
• Strong commitment to the development of others
• Target driven and can work under minimal supervision
• Possesses analytical and logical skills, Excellent interpersonal skills, Decision‑making skills and keen on details.
• Knowledgeable to Metro Manila Areas or designated areas assigned to rove.
• Good communication skills both in English and Tagalog with 1 local Dialect

What Can Set You Apart

• Knowledge on field collection or credit investigation
• Advantage if with Trainer Certification and Six Sigma Certification
• Previous experience in the industry and a deep understanding of the field's practices

Job Perks You’ll Enjoy

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.