Collections Back Office Specialist

Home Credit Philippines; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Permanent dayshift

Bonus up to 20%

HMO Day 1 and dependents

Mental health support

Wellness leaves and birthday leave

Career mobility

Local and international learning

Job summary

Home Credit Philippines is seeking a Collections Back Office Specialist to support collections processes, manage data outside system limits, and update tools. You will work with the collections team to prepare client and employee documents and handle non-voice communications.

The role requires data skills, English proficiency, and willingness to work weekends. Based in Cubao Quezon City, you will coordinate with departments and assist in SAP-related requests, contributing to a fast-growing

Qualifications

• 1–2 years of experience in a collections or data role.
• Ability to collect, organize and analyze data.
• Previous work experience in a financial company.
• Technical expertise in data mining and reporting tools (SQL, Power BI, Tableau).
• Fluent English, both spoken and written.
• Strong written and oral communication skills.
• Proficient in MS Office (Excel, PowerPoint, Word).
• Willingness to work on shifting schedules including weekends.
• Willingness to be assigned in Cubao Quezon City.
• Ability to adapt to a multicultural, international company.

Responsibilities

• Meet and work directly with collections team.
• Coordinate with departments for collection-related issues.
• Support Collections data and tool maintenance.
• Assist in preparation of client and employee legal documents.
• Send non-voice communications.
• Assign contracts for Late collections and validate outcomes.
• Process client requests or system limitations manually.
• Assist collections on resignations, attendance, and bonuses disputes.
• Support STR requests via SAP with IT and procurement.

Skills

Data analysis

English proficiency

MS Office

Tools

SQL

Power BI

Tableau

SAP

MS Office

Job description

About The Job

The Collections Back Office Specialist role is to support collections processes by providing data outside system limitations, updating collection tools and assistance on several different activities that require processing of documents and other client/employee requirements.

What You’ll Do

• Meet and work directly with collections team (Collections Analyst, EC, LC, and TQAC team)
• Coordinate with the necessary departments for collection-related issues.
• Provide support to Collections data and tool maintenance and update.
• Assist collections on preparation of client and employee legal documents.
• Send non-voice communications.
• Assign contract for the Late collections team and validate the result of their call/visit.
• Process client requests or system limitations manually such as exclusion from collections activities, penalty waiving, and settlement checking.
• Assist collections employees on concerns such as processing of resignation, attendance, employee details and bonus disputes.
• Assist collection team, IT and procurement on STR requests via SAP.

What You Need To Have

• 1-2 years of experience.
• Ability to collect, organize and analyze data.
• Previous work experience in a financial company.
• Technical expertise regarding data mining and reporting tools (SQL, Power BI, Tableau, etc.).
• Fluent English (both spoken and written).
• Excellent written and oral English communication skills.
• Working knowledge of MS Office (Excel, PowerPoint, Word).
• Willingness to work on a shifting schedule including weekends.
• Willingness to be assigned in Cubao Quezon City.
• Ability to adapt to a multicultural environment of a rapidly developing international company.
• Desire to learn and improve.

Job Perks You'll Enjoy

• Permanent dayshift schedule.
• Up to 20% variable performance-based bonus.
• HMO on Day 1 and HMO dependents coverage including same-sex partners.
• Access to mental health and wellness partners.
• Wellness leaves and birthday leave.
• Internal career mobility options.
• Local and international learning opportunities.

At Home Credit Philippines is committed to diversity and inclusion. We make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.