Late-Stage Collections Trainer — Field Coaching & Compliance

Home Credit Philippines; Bacolod; Hybrid; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable performance-based  

HMO on Day 1 / HMO with dependents

Access to mental health coverage and  

Wellness Leave and Birthday Leave

Job summary

Home Credit Philippines is seeking a Late Trainer to coach field staff on late-stage collection techniques and to develop training materials. The role involves delivering hands-on training in real-world settings, tailoring content to trainees, and assessing progress to drive improved performance.

This position requires field roving in Metro Manila areas with a hybrid work setup and a focus on safety compliance.

Qualifications

• At least 2 years of experience related to the role.
• Proficiency in training methodologies and techniques.
• Knowledge of safety regulations and compliance standards.
• Strong commitment to the development of others.
• Target-driven and can work under minimal supervision.
• Excellent interpersonal and communication skills in English and Tagalog.

Responsibilities

• Work in the field, directly observing and guiding employees to improve their job performance.
• Deliver training programs in real-world settings, customize content, and provide hands-on instruction.
• Assess current trainee skills and monitor progress to identify improvement areas.
• Prepare reports on training outcomes and maintain attendance and performance records.
• Facilitate off-boarding and provide feedback and coaching to trainees.
• Promote safety and regulatory compliance among trainees.
• Facilitate product knowledge, upskilling and cross-skilling.
• Create and align communication materials with other departments.
• Adjust training materials and approaches based on evolving needs.

Skills

Training & development

Coaching

English & Tagalog

Safety compliance

Interpersonal skills

Analytical thinking

Field roving

Job description

Home Credit Philippines is seeking a Late Trainer to coach field staff on late-stage collection techniques and to develop training materials. The role involves delivering hands-on training in real-world settings, tailoring content to trainees, and assessing progress to drive improved performance.

This position requires field roving in Metro Manila areas with a hybrid work setup and a focus on safety compliance.