L2 Production Support Engineer: Java • UNIX • SQL

eClerx; Mexico; On-site; PHP 1,291,000 - 1,844,000; Full time

Job summary

eClerx is seeking an experienced L2 Production Support Engineer with strong UNIX expertise to troubleshoot JAVA, SQL and data models. The role requires reading and debugging code in Java and Python, with prior application support experience and knowledge of performance optimization.

Familiarity with scripting and scheduling tools like Control-M/Autosys is a plus. The candidate will join a global team and handle multiple high-priority tickets, ensuring timely escalation and thorough documentation

Qualifications

• Ability & willingness to learn business flows
• Strong communication skills
• Good understanding of urgency, escalation & incident or problem management
• Good analytical skills
• Financial/Banking industry experience
• Comfortable with multi-tasking and working as part of a global team

Responsibilities

• High proficiency in UNIX shell navigation and scripting
• Skilled at all aspects of SQL development including advanced query and procedure writing
• Ability to read and debug programming code in Java, Python
• Knowledge of Scripting will be added advantage
• Experience tuning SQL code, quality assurance and unit testing
• Working knowledge of Control-M, Autosys will be good
• Proactive ownership and management of allocated tickets
• Prioritize and manage multiple open tickets at one time
• Escalate incident tickets through the appropriate channels
• Effectively document investigative steps and analysis to expand technical issue
• Investigate any identified issues with the implementation and then proactively drive resolution.
• Maintain up to date product knowledge and awareness of new features.

Skills

UNIX

SQL

Java

Python

Scripting

Control-M

Autosys

Incident management

Multi-tasking

Communication

Tools

Control-M

Autosys

Job description

eClerx is seeking an experienced L2 Production Support Engineer with strong UNIX expertise to troubleshoot JAVA, SQL and data models. The role requires reading and debugging code in Java and Python, with prior application support experience and knowledge of performance optimization.

Familiarity with scripting and scheduling tools like Control-M/Autosys is a plus. The candidate will join a global team and handle multiple high-priority tickets, ensuring timely escalation and thorough documentation