VS01447 - L1- Application & Production Support Engineer

E4 Software Services Pvt Ltd.; Hinoba-an; On-site; PHP 400,000 - 700,000; Full time

Job summary

E4 Software Services Pvt Ltd. is seeking an L1/L2 production support specialist to manage enterprise systems. You will handle patch deployments, version upgrades, incident troubleshooting, and coordination with network teams for firewall/DNS issues.

Experience with AppDynamics, VuNet, Jira, Windows Server, Linux, IIS, Tomcat, and MSSQL/Oracle will help you perform effective monitoring and issue resolution in a 24x7 support setting.

Qualifications

• Experience providing L1/L2 application and production support.
• Ability to perform patch deployments, upgrades, and coordinate releases.
• Proficient in analyzing logs and troubleshooting incidents.
• Experience with Windows Server and Linux environments.
• Familiarity with IIS and Apache Tomcat web servers.
• Knowledge of MSSQL and Oracle databases and basic queries.
• Understanding of network components like firewalls and DNS.
• Strong communication with cross-functional teams.

Responsibilities

• Provide L1/L2 support for enterprise systems and incidents.
• Perform patch deployments, upgrades and coordinate releases.
• Analyze logs to troubleshoot and resolve issues.
• Monitor application health with AppDynamics or VuNet.
• Track issues using Jira and coordinate with teams.
• Support Windows Server, Linux, IIS, and Tomcat environments.
• Run basic MSSQL/Oracle queries and issue handling.
• Coordinate with network teams on firewall, LB, DNS issues.
• Follow up on VAPT closures and change activity.

Skills

Windows Server

Linux

IIS

Apache Tomcat

MSSQL

Oracle

AppDynamics

VuNet

Jira

Log analysis

Networking basics

Shell scripting

PowerShell

ITIL awareness

Communication

Tools

AppDynamics

VuNet

Jira

Job description

• Provide L1/L2 application and production support for enterprise systems.
• Perform patch deployments, version upgrades, and coordinate application releases.
• Analyze application and system logs to troubleshoot and resolve incidents.
• Monitor performance and health of applications using AppDynamics, VuNet, etc.
• Manage and track issues using Jira or other ticketing tools.
• Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat.
• Execute basic database queries and issue handling in MSSQL and Oracle environments.
• Follow up with internal teams for timely VAPT issue closure.
• Coordinate with network teams for resolving issues related to:
  • Firewall rules
  • Load balancer configuration
  • DNS resolutions

Required Technical Skills:

• OS: Windows Server and Linux (basic command line & troubleshooting)
• Web Servers: IIS and Apache Tomcat
• Databases: MSSQL, Oracle (basic support and query execution)
• Monitoring Tools: AppDynamics, VuNet (or similar APM tools)
• Ticketing Tools: Jira (incident, change, and problem tracking)
• Log Analysis: Ability to analyze logs from web servers, app servers, DBs
• Networking: Basic understanding of firewall, load balancer, DNS
• Communication: Clear and professional interaction with cross-functional teams

Nice to Have:

• ITIL awareness (incident, change, and problem management)
• Scripting knowledge (Shell, PowerShell)
• Experience in 24x7 production support environment
• Familiarity with change/request/release processes.