L2 Application Support Engineer — Java/SQL/Linux (24/7)

Pronet Gaming; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading gaming solutions provider in Manila is seeking an L2 Technical Support Engineer to ensure application quality and availability. Responsibilities include incident management, network capacity monitoring, and proactive troubleshooting to resolve customer complaints. Candidates need strong knowledge of Java or Javascript, SQL databases, and experience in Linux. The position requires shift work and flexibility, emphasizing a solid understanding of monitoring tools like Dynatrace. Effective communication skills in English are essential.

Qualifications

• Knowledge/experience in Javascript or Java programming language.
• Practical experience with databases and database queries: SQL, Oracle PLSQL, Oracle DB, Postgres.
• Dealing with network issues and practical experience with Linux.
• Experience with Software Development Life Cycle (SDLC).
• Working knowledge of application monitoring tools.

Responsibilities

• Guide through service incidents, investigate, diagnose, and identify root causes.
• Capacity management of networks for optimal customer performance.
• Analyze L2 support requests and take action to resolve issues.
• Proactively monitor the platform to ensure 24/7 operation.
• Monitor service components with tools like Dynatrace.
• Work in shifts maintaining platform availability.

Skills

Javascript or Java programming language

SQL, Oracle PLSQL, Oracle DB, Postgres

Network issues

Linux

Software Development Life Cycle (SDLC)

Jira, service desk

Application monitoring tools (Dynatrace, AppDynamics)

Problem-solving skills

Good English communication

Flexibility in work hours

Tools

Dynatrace

Jira

Job description

A leading gaming solutions provider in Manila is seeking an L2 Technical Support Engineer to ensure application quality and availability. Responsibilities include incident management, network capacity monitoring, and proactive troubleshooting to resolve customer complaints. Candidates need strong knowledge of Java or Javascript, SQL databases, and experience in Linux. The position requires shift work and flexibility, emphasizing a solid understanding of monitoring tools like Dynatrace. Effective communication skills in English are essential.