L2 Production Support Engineer – Java, UNIX, SQL

eClerx; Mexico; On-site; PHP 1,291,000 - 1,844,000; Full time

Job summary

eClerx is seeking an experienced L2 Production Support Engineer with strong UNIX expertise to troubleshoot JAVA, SQL and data models. The role requires reading and debugging code in Java and Python, with prior application support experience and knowledge of performance optimization.

Familiarity with scripting and scheduling tools like Control-M/Autosys is a plus. The candidate will join a global team and handle multiple high-priority tickets, ensuring timely escalation and thorough documentation

Qualifications

• Ability & willingness to learn business flows
• Strong communication skills
• Good understanding of urgency, escalation & incident or problem management
• Good analytical skills
• Financial/Banking industry experience
• Comfortable with multi-tasking and working as part of a global team

Responsibilities

• High proficiency in UNIX shell navigation and scripting
• Skilled at all aspects of SQL development including advanced query and procedure writing
• Ability to read and debug programming code in Java, Python
• Knowledge of Scripting will be added advantage
• Experience tuning SQL code, quality assurance and unit testing
• Working knowledge of Control-M, Autosys will be good
• Proactive ownership and management of allocated tickets
• Prioritize and manage multiple open tickets at one time
• Escalate incident tickets through the appropriate channels
• Effectively document investigative steps and analysis to expand technical issue
• Investigate any identified issues with the implementation and then proactively drive resolution.
• Maintain up to date product knowledge and awareness of new features.

Skills

UNIX

SQL

Java

Python

Scripting

Control-M

Autosys

Incident management

Multi-tasking

Communication

Tools

Control-M

Autosys

Job description

L2 Production Support Engineer - Java, UNIX, SQL

Location: Mexico

Job Description

L2 Production Support Engineer - Java, UNIX, SQL

Location: Mexico

Type: Full-time

Summary

eClerx is seeking an experienced L2 Production Support Engineer. The preferred candidate will have high proficiency in UNIX. The candidate will have the ability to understand data models, be well versed with advanced SQL, and be knowledgeable in performance and optimization. In this role, you will be required to read and troubleshoot JAVA code. Prior application support experience is a must.

Responsibilities

• High proficiency in UNIX shell navigation and scripting
• Skilled at all aspects of SQL development including advanced query and procedure writing
• Ability to read and debug programming code in Java, Python
• Knowledge of Scripting will be added advantage
• Experience tuning SQL code, quality assurance and unit testing
• Working knowledge of Control-M, Autosys will be good
• Proactive ownership and management of allocated tickets
• Prioritize and manage multiple open tickets at one time
• Escalate incident tickets through the appropriate channels
• Effectively document investigative steps and analysis to expand technical issue
• Investigate any identified issues with the implementation and then proactively drive resolution.
• Maintain up to date product knowledge and awareness of new features.

Eligibility Requirements

• Ability & willingness to learn business flows
• Strong communication skills
• Good understanding of urgency, escalation & incident or problem management
• Good analytical skills
• Financial/Banking industry experience
• Comfortable with multi-tasking and working as part of a global team

About EClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here