Level 3 Engineer

ScalableOS; Makati; Remote; PHP 420,000 - 700,000; Full time

Job summary

ScalableOS in Makati, Philippines is seeking an experienced L3 Support Engineer to rapidly address user-reported technical issues. The role emphasizes remote troubleshooting, patching, and security remediation within a MSP-focused environment.

You will work with Hyper-V/VMware, AD services, and VPN/DNS/DHCP configurations, coordinating with clients and internal teams to ensure swift incident resolution and thorough documentation. Night shifts and long-term remote work are expected.

Qualifications

• Excellent written and verbal communication of technical information to non-technical audiences.
• Punctual and able to work in client meetings and training sessions.
• Adherence to client SOPs and strong teamwork.
• Ability to manage time and work with minimal supervision.
• Experience with Microsoft Server 2008+ and Active Directory.

Responsibilities

• Remediate alerts from monitoring platforms.
• Remediate security vulnerabilities from the security team.
• Remediate missing patches and updates from the centralized service team.
• Assist with remote deployment tasks prior to physical deployment.
• Remote troubleshooting of hardware and software issues.
• Perform system and appliance updates including server OS upgrades and firmware tasks.
• Hyper-V and VMware hypervisor troubleshooting and upgrades.
• Assist with after-hours configuration changes.
• Engage with clients/vendors during outages per escalation plans.
• Document resolutions and processes in the ticketing system.
• Create technical documentation for client processes and tools.
• Suggest improvements to support processes.

Skills

Communication

Punctuality

Teamwork

Time management

Non-technical communication

Education

Not specified

Tools

Microsoft Server 2008+

Active Directory & Services

Hyper-V

VMware

VPN

DNS

DHCP

Firewall

Windows desktop (7/8/10/11)

Job description

Makati, Philippines | Posted on 10/29/2026

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

SUMMARY

The L3 Support Engineer role is a fast-pacedtechnical support resource specializing in the immediate response to technicalissues presented by end-users.

JOB RESPONSIBILITIES

• Remediate alerts presented from the company’smonitoring platforms
  
• Remediate security vulnerabilities provided bythe company security team
  
• Remediate missing patching and updatespresented by the company’s centralized service team
  
• Assist with remote deployment tasks such asinstallation of applications, system configuration, etc., before physicaldeployment
  
• Perform remote troubleshooting of hardware& software issues submitted by end-users
  
• Perform system and appliance updates such asServer OS upgrades, network device firmware updates, and other hardware updates
  
• Hyper-V and VMware hypervisor troubleshootingand upgrades
  
• Assist with after-hours configuration changessubmitted by the company engineers
  
• Engage with the client, vendor, or companycontacts in events of emergency outages as defined by escalation plans uniqueto each client
  
• Document problem resolution and the entireprocess within the company’s ticketing platform
  
• Create technical documentation for clientprocesses, systems, and software tools, monitoring servers and desktops.Communicate with vendors of company tools to remediate issues immediately
  
• Recommend improvements to support the process
  

QUALIFICATIONS

• Effectively communicate company valueproposition and suite of offerings
  
• Arrive on time or early to the office, clientmeetings, and training sessions
  
• Refrain from using unacceptable language anddialogue
  
• Adhere to client standard operating procedures
  
• Effectively communicate technical informationto non-technical audiences
  
• Operate effectively in a team environment
  
• Manage time effectively and operate withminimal supervision
  
• Microsoft Server 2008+ experience
  
• Microsoft Active Directory & SupportingServices (DNS, DHCP, File & Print Sharing)
  
• Network Technologies (understanding VPN, DNS,DHCP, Firewall, and routing rules)
  
• Microsoft Server operation troubleshooting, andlight configuration experience are required
  
• Hyper-V & VMware hypervisor experience
  
• Security vulnerability review and remediation
  
• Microsoft Windows 7, 8, 10, and 11 desktopexperience
  
• Microsoft Office 2010+ experience
  

JOB REQUIREMENTS

• Should be willing to accept a long-termwork-from-home arrangement.
  
• Should be amenable to a permanent night shiftschedule.