Technical Support Engineer L1

Staff4Me; Compostela; On-site; PHP 167,000 - 279,000; Full time

Job summary

Staff4me in Cebu City, Philippines, is hiring a Technical Support Engineer L1 to troubleshoot, diagnose, and resolve customer issues across software, hardware, and systems. You will follow standard procedures and escalate unresolved problems to the appropriate internal teams.

The ideal candidate has an IT-related degree, strong communication, teamwork, and a passion for delivering excellent customer service. On-site work with rotating shifts is required.

Qualifications

• Bachelor's degree in Computer Engineering or IT-related field.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.

Responsibilities

• Troubleshoot, diagnose, and resolve customer issues in an accurate and timely manner.
• Work with different systems, software and hardware.
• Follow standard procedures and escalate unresolved issues to the appropriate internal departments.

Skills

Bachelor's degree in IT

Communication skills

Teamwork

Customer service

Willingness to learn

Attention to detail

Organizational skills

Basic computer proficiency

Education

Bachelor's degree in Computer Engineering or IT-related field

Job description

Technical Support Engineer L1

Company : Staff4me Job Type : Full Time Cebu City, Philippines

Job Description - Technical Support Engineer L1

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escalated unresolved issues to the appropriate internal departments.

Requirements

• Preferably with aBachelor's Degree in Computer Engineering, or any IT-related course.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• A passion for delivering excellent customer service.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.