L1 Service Desk Engineer | Shifting Schedule

IFIVE INC.; Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

IFIVE INC. is seeking a Service Desk Engineer/Helpdesk to support global clients and their end users with hardware and software installation, maintenance, and troubleshooting.

The role emphasizes timely ticket handling, on-site assistance, and knowledge sharing to improve operational efficiency. The candidate will work in a corporate environment, providing proactive support, documentation, and collaboration with senior staff.

Qualifications

• At least 3 years related experience and/or training is preferred.
• Must have enterprise/corporate experience.
• Microsoft or other relevant networks, systems, or administration certifications is a plus.
• Must possess the required level of skills and abilities to communicate and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.
• Must be able to perform basic operations on a personal computer within the Windows operating system.
• Available for all shifts and willing to work a flexible schedule.
• Willing to work on site at Tower 1, Rockwell Business Center, Ortigas Pasig City.

Responsibilities

• Interacts with end users and customers to obtain clarification of problems and provide resolution for system failures or degradations
• Utilizes a ticket system to track work orders and escalates as appropriate
• Sets up and installs hardware and software for end users
• Repairs, configures, and maintains hardware and software for end users
• Troubleshoots incidents for end users and customers
• Maintains logs and device inventories
• Contributes to knowledge base maintenance
• Consults with management and/or senior team members to solve operational/repair/maintenance problems and help design methods and procedures to improve the efficiency, productivity and control of these operations.

Skills

Windows OS

Customer support

Hardware troubleshooting

Tools

IT ticketing system

Job description

Highlights

• Competitive compensation and benefits packages

• Continuous professional development and learning opportunities

• Regular engagement activities and events

L1 SERVICE DESK ENGINEER/ HELPDESK

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Service Desk Engineer/Helpdesk to be part of our team.

• He/She will assist in the maintenance, support, and installation of devices and software for end users and customers. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software while ensuring optimal performance. Provides support and maintenance of technologies as required to improve customers ability to leverage technology to support clinical operations.

MAIN RESPONSIBILITIES

• Interacts with end users and customers to obtain clarification of problems and provide resolution for system failures or degradations

• Utilizes a ticket system to track work orders and escalates as appropriate

• Sets up and installs hardware and software for end users

• Repairs, configures, and maintains hardware and software for end users

• Troubleshoots incidents for end users and customers

• Maintains logs and device inventories

• Contributes to knowledge base maintenance

• Consults with management and/or senior team members to solve operational/repair/maintenance problems and help design methods and procedures to improve the efficiency, productivity and control of these operations.

REQUIREMENTS

• At least 3-years related experience and/or training is preferred.

• Must have enterprise/corporate experience.

• Microsoft or other relevant networks, systems, or administration certifications is a plus.

• Must possess the required level of skills and abilities to communicate and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.

• Must be able to perform basic operations on a personal computer within the Windows operating system.

• Available for all shifts and willing to work a flexible schedule.

• Willing to work on site at Tower 1, Rockwell Business Center, Ortigas Pasig City.