L1 IT Support - Onsite - BGC - NIghtshift - Up to 36,500

weSource Management Consultancy Firm; Taguig; On-site; PHP 370,679 - 444,000; Full time

Job summary

A leading BPO company is seeking an L1 IT Support professional located in BGC, responsible for troubleshooting technical issues and providing excellent customer service on a nightshift basis. Candidates must have at least 6 months of IT support experience and familiarity with technologies such as LAN/WAN, Office 365, and Azure. The salary package is up to 36,500 PHP with an additional 18% night differential based on experience. Flexible shift work, including weekends, is required.

Qualifications

• Minimum 6 months to 1+ year of experience in IT support.
• Relevant industry certifications are preferred.
• Basic understanding of networking protocols such as DNS, DHCP.

Responsibilities

• Handle and resolve support tickets from various channels.
• Troubleshoot issues including servers, networks, and cloud systems.
• Provide excellent customer service communications.
• Collaborate with team members and escalate as necessary.
• Document issue resolutions and update procedures.

Skills

Troubleshooting IT environments

Experience in help desk/technical support

Familiarity with LAN/WAN environments

Knowledge of Office 365

Knowledge of Azure

Tools

Microsoft Windows Server

Active Directory

VMware

Security+ certification

Job description

Overview

L1 IT Support - Onsite - BGC - Nightshift - Up to 36,500

About the job

We are hiring for a L1 IT Support for a BPO Company located in BGC. This is an onsite role and follows a Nightshift Schedule. Salary is up to 36,500 package + 18% ND based on overall experience and hiring result.

Requirements (must have)

• Minimum 6 months 1+ (advantage) year of experience supporting and troubleshooting IT environments, including networks, servers, and cloud platforms.
• Experience in a help desk, technical support, or customer service role.
• Familiarity with LAN/WAN environments, Office 365, Azure, and remote monitoring tools.

Other Preferred Requirements

• Relevant industry certifications (e.g., Microsoft, Cisco, VMware, Fortinet)
• Working knowledge of Microsoft Windows Server, Active Directory, and Office 365.
• Basic understanding of networking protocols such as DNS, DHCP, and TCP/IP.
• Experience with virtualization technologies (e.g., VMware vSphere).
• Knowledge of security practices and backup technologies.
• Certifications such as: Microsoft certifications (e.g., MCSA, MSCE); Cisco certifications (e.g., CCNA); Security+ or other relevant security certifications.

Descriptions

The IT Systems Engineer (Tier 1) is responsible for addressing both basic and complex technical issues. This role involves handling escalations from Tier 1, working directly with clients to resolve issues, and ensuring timely resolution of support tickets.

• Handle and resolve support tickets from various channels (phone, email, customer portal).
• Troubleshoot and resolve issues beyond basic workstation problems, including servers, networks, and cloud-based systems. (basic level)
• Provide excellent customer service in all communications.
• Collaborate with team members and escalate issues to Tier 3 when appropriate.
• Take ownership of customer tickets, ensuring timely and thorough resolution.
• Document issue resolutions and update technical procedures.
• Assist with system monitoring, responding to alerts, and supporting Tier 1 staff as needed.
• Engage in ongoing training and certification programs to improve skills and technical knowledge.
• Be flexible to work various shifts, including holidays and weekends.