Technical Support Engineer

E88 Ventures, Inc.; Pasig; On-site; PHP 420,000 - 620,000; Full time

Job summary

E88 Ventures, Inc. in Pasig is seeking a Technical Support Engineer who will be the backbone of our support operations, serving as the bridge between users and our engineering team for a platform that includes mobile apps, IoT devices, and battery-swapping stations.

You’ll thrive on debugging, documentation, and helping the product scale. You will own escalated issues, contribute to the knowledge base, and guide customers through major incidents with clear, proactive communication.

Qualifications

• 3+ years in technical support for software or platforms.
• Experience with logs/monitoring tools like Grafana and Kibana.
• Basic SQL or scripting skills.
• Clear communication with technical and non-technical stakeholders.
• Familiarity with IoT, mobile apps, or fintech/wallet systems is valued.

Responsibilities

• Deep-Dive Troubleshooting: diagnose 2nd/3rd line issues across our platform.
• Product Influence: provide feedback to improve the roadmap and permanent fixes.
• Scale the Knowledge: build and maintain internal knowledge base and runbooks.
• Incident Ownership: lead during major P1/P2 events and keep customers informed.

Skills

Troubleshooting

Technical support

Log analysis

Communication

IoT familiarity

SQL basics

Scripting basics

Tools

Grafana

Kibana

Job description

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Professional Development

Professional Development

Role Overview

Are you a natural problem-solver who loves digging into complex systems? We are looking for a Technical Support Engineer to be the backbone of our support operations. You won’t just be answering tickets; you will be the technical bridge between our users and our engineering team, owning escalated issues for our connected platform of mobile apps, battery-swapping stations, and IoT devices. If you are passionate about debugging, documentation, and helping a product scale, we want you on our team.

What You’ll Own

• Deep-Dive Troubleshooting: You’ll be the go‑to person for L2 technical issues, diagnosing problems across our full ecosystem—from mobile apps to hardware‑level faults.
• Product Influence: You won’t just fix bugs; you’ll analyze them. You’ll feed recurring pain points back to our product and engineering teams, directly influencing the roadmap and building permanent solutions.
• Scale the Knowledge: You’ll build and maintain our internal knowledge base and runbooks, turning your hard‑won insights into resources that help the entire company move faster.
• Incident Ownership: You will be a key player during major P1/P2 events, ensuring our customers stay informed and our services remain resilient.

Why You’re a Great Fit

• Troubleshooter at Heart: You have 3+ years of experience in technical support, ideally in a software or platform company, and you thrive when faced with a difficult bug.
• Tech-Fluent: You are comfortable working with logs and monitoring tools (e.g., Grafana, Kibana). Basic SQL or scripting skills are a huge plus—you like to know why something happened, not just that it happened.
• Clear Communicator: You can break down complex technical issues for engineering and simplify them for non‑technical stakeholders.
• A "Plus" to Have: Familiarity with IoT, mobile apps, or fintech/wallet systems is highly valued.

Preview

Jose Luis Balicanta

HR Specialist E88 Ventures, Inc.

Active within three days