Desktop Support Engineer

Gratitude Philippines; Cebu City; On-site; PHP 436,690 - 523,069; Full time

Job summary

A leading technology support firm is seeking a Desktop Support Engineer in Cebu City. The role involves providing onsite technical support to users, troubleshooting various IT issues, and leading junior engineers. Candidates should have at least 5 years in networking and firewall support, along with 2 years of supervisory experience. Certifications in Cisco or security technologies are preferred. The work schedule is shifting, and applicants must be willing to work onsite.

Qualifications

• Minimum 5 years in networking and firewall support.
• At least 2 years of leadership or supervisory experience.
• Willing to work onsite in Cebu City on a shifting schedule.

Responsibilities

• Provide onsite desktop and technical support to end users.
• Troubleshoot hardware, software, network, and firewall-related issues.
• Configure, monitor, and support network devices and firewall systems.
• Perform root cause analysis and implement permanent fixes.
• Escalate complex issues to higher-level support when needed.
• Maintain accurate documentation of incidents and resolutions.
• Provide technical guidance and support to junior engineers or team members.
• Ensure compliance with IT policies and security standards.

Skills

Networking

Firewall Technologies

Troubleshooting

Technical Guidance

Education

At least 2nd Year College Completed or College Graduate

Tools

Cisco Certification

Palo Alto Certification

Checkpoint Certification

FortiGate Certification

Job description

Desktop Support Engineer

Account: Support

Location: Cebu City

Work Setup: Onsite

Schedule: Shifting

Salary: Up to PHP 43,000 (package)

Job Overview

Provide onsite technical support and ensure smooth day-to-day IT operations. The role requires strong experience in networking and firewall technologies, hands-on troubleshooting skills, and the ability to guide or lead junior team members.

Key Responsibilities

• Provide onsite desktop and technical support to end users
• Troubleshoot hardware, software, network, and firewall-related issues
• Configure, monitor, and support network devices and firewall systems
• Perform root cause analysis and implement permanent fixes
• Escalate complex issues to higher-level support when needed
• Maintain accurate documentation of incidents and resolutions
• Provide technical guidance and support to junior engineers or team members
• Ensure compliance with IT policies and security standards

Qualifications

• Education: At least 2nd Year College Completed or College Graduate
• Experience: Minimum 5 years in networking and firewall support
• Leadership: At least 2 years of leadership or supervisory experience
• Cisco Certification or Security Certifications (Palo Alto, Checkpoint, FortiGate) preferred but not required
• Stable employment history
• Willing to work onsite in Cebu City on a shifting schedule

Recruitment Process

1. Initial Interview – Karina
2. First-Level Operations Interview – MS Teams
3. Technical Interview – MS Teams