L2 Technician - #35272

Manila Recruitment Limited; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Manila Recruitment is seeking an L2/L3 Technician to maintain IT systems, handle escalations, and ensure smooth operations. You will resolve issues across Microsoft ecosystems and train junior staff while collaborating with international counterparts.

The role emphasizes strong troubleshooting, security practices, and ongoing process improvements, including migrations and Azure-related tasks. Bachelor's degree in CS/IT and 2–5 years of experience are preferred.

Qualifications

• Bachelor of Computer Science or IT degree or equivalent experience.
• 2–5 years of relevant experience in IT support.
• Strong knowledge of Microsoft technologies and troubleshooting.
• Excellent communication to collaborate with foreign counterparts.
• Ability to work under pressure and multi-task.
• Good organizational skills.
• Advantageous MSP experience or relevant certifications.

Responsibilities

• Resolve complex issues related to Microsoft systems and applications.
• Handle escalations from L1 support and collaborate with Microsoft support.
• Manage Active Directory, Exchange, Microsoft 365, and Windows Servers.
• Troubleshoot and fix problems and administer system updates and backups.
• Assist with migrations and document changes.
• Train junior staff and improve processes; stay current with technology.

Skills

Microsoft technologies

Troubleshooting

Communication skills

Multi-tasking

Organizational skills

Pressure handling

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Active Directory

Exchange

Microsoft 365

Windows Server

PowerShell

Azure

Job description

L2 Technician - #35272

Company : Manila Recruitment Job Type : Full Time Philippines

Job Description - L2 Technician - #35272

Description

As an L2/L3 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.

Duties and Responsibilities:

• Resolve complex issues related to Microsoft systems and applications
• Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
• Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers
• Resolve Issues: Troubleshoot and fix complex problems
• Administer: Apply updates, manage backups, and ensure security
• Support Projects: Assist with migrations and document changes
• Azure Support: Manage Azure services and use PowerShell
• Ensure Security: Maintain compliance and conduct audits
• Collaborate: Work with teams and train junior staff
• Improve: Enhance processes and stay current with technology
• Communicate: Update and address client feedback

Requirements

Must-have Skills/Qualification:

• Bachelor of Computer Science, Information Technology graduates or comparable experience
• At least 2-5 years of minimum experience in a similar role
• Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)
• Excellent troubleshooting skills
• Ability to provide technical support and resolve requests in a timely and efficient manner
• Excellent communication skills to successfully collaborate with foreign counterparts
• Able to work under pressure
• Able to multi-task
• Good organizational skills

Advantageous Skills/Experience:

• MSP experience is highly desirable
• Relevant certifications