L1 Technical Support Associate – Healthcare Services

Wipro Technologies; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading technology services company in the Philippines is seeking a Customer Service Representative to provide technical support and resolve client issues effectively. The ideal candidate should have excellent customer service skills, be dependable, and possess strong communication abilities. Responsibilities include handling inbound and outbound calls, ensuring customer satisfaction, and maintaining compliance with company policies. A passion for helping customers and a strong team spirit are essential for success in this role. Join us to thrive in a diverse and inclusive workplace.

Qualifications

• Excellent customer service skills are essential.
• Must be dependable and attentive to details.
• Willingness to work on shifting schedules, including graveyard shifts.

Responsibilities

• Handle inbound and outbound calls to meet quality standards.
• Deliver excellent customer service and ensure customer satisfaction.
• Document each call accurately.
• Address customer queries and provide first-time resolution.
• Escalate calls following proper protocols.
• Ensure compliance with all company policies.

Skills

Customer service orientation

Excellent English communication skills

Active listening skills

Computer and keyboard skills

Teamwork

Reasonable analytical skills

Situation handling skills

Good motivational fit

Good interpersonal and people handling skills

Attention to details

Ability to work with multiple systems

Expert knowledge of Member Services process in the healthcare industry

Job description

A leading technology services company in the Philippines is seeking a Customer Service Representative to provide technical support and resolve client issues effectively. The ideal candidate should have excellent customer service skills, be dependable, and possess strong communication abilities. Responsibilities include handling inbound and outbound calls, ensuring customer satisfaction, and maintaining compliance with company policies. A passion for helping customers and a strong team spirit are essential for success in this role. Join us to thrive in a diverse and inclusive workplace.