Customer Success Advocate

Transcom; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Day 1 HMO

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Free Shuttle Service

Job summary

A leading customer service company in Manila is seeking a Customer Service Representative for a Healthcare Campaign. The role involves fielding inquiries, ensuring high customer satisfaction, and maintaining extensive product knowledge. Responsibilities include handling calls, providing core customer service, and supporting back-office tasks. Applicants should possess strong interpersonal skills, a positive attitude, and the flexibility to thrive in a dynamic environment. This position offers competitive perks including healthcare benefits and a supportive team culture.

Qualifications

• Possess a positive attitude.
• Very good interpersonal skills (both written and oral).
• Take ownership for quality, competence, and commitment.
• Enjoy autonomy within the franchise framework.
• Highly motivated and prepared to work hard.
• High personal energy and enjoy a lively environment.
• Highly flexible and welcome change/improvements.

Responsibilities

• Provide excellent customer service by handling calls and inquiries.
• Maintain product knowledge to assist customers effectively.
• Input data to clients’ programs accurately.
• Improve the quality of work with feedback and training.
• Meet or exceed targets set by team leaders.

Skills

Positive attitude

Very good interpersonal skills

Ownership for quality

Results-focused

Highly motivated

High personal energy

Flexibility

Job description

A leading customer service company in Manila is seeking a Customer Service Representative for a Healthcare Campaign. The role involves fielding inquiries, ensuring high customer satisfaction, and maintaining extensive product knowledge. Responsibilities include handling calls, providing core customer service, and supporting back-office tasks. Applicants should possess strong interpersonal skills, a positive attitude, and the flexibility to thrive in a dynamic environment. This position offers competitive perks including healthcare benefits and a supportive team culture.