Global Healthcare Support Specialist — Inbound CSR

Altius Inspiro Inc.; Negros Oriental; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Holiday Gifts

Health Insurance

Gym Membership

Parking Space

Employee Discounts

Job summary

A customer service firm in the Philippines is seeking a Customer Service Representative to provide support for an international healthcare account. You will build rapport with customers, handle inquiries through inbound calls, and contribute to complaint resolutions. This role requires 2-3 years of customer service experience and effective communication skills. The company offers various employee perks and has a supportive work culture.

Qualifications

• 2-3 years of Call Center Customer Service or Tech support experience.
• 1-2 years prior experience in drug testing or occupational health preferred.

Responsibilities

• Build quick rapport with existing customers.
• Provide customer service support through inbound calls.
• Handle problems to establish complaint resolutions.
• Participate in employee engagement activities.

Skills

Good communication skills

Ability to handle customer inquiries

Experience in customer service or tech support

Ability to work in a shifting schedule

Education

High school diploma or equivalent

Job description

A customer service firm in the Philippines is seeking a Customer Service Representative to provide support for an international healthcare account. You will build rapport with customers, handle inquiries through inbound calls, and contribute to complaint resolutions. This role requires 2-3 years of customer service experience and effective communication skills. The company offers various employee perks and has a supportive work culture.