Healthcare Inbound Support Specialist

Sagility Philippines B.V. Branch Office; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Comprehensive health and wellness coverage

Opportunities for career development

Flexible work arrangements

Team-building activities

Comfortable work environment

Job summary

A leading customer service provider is seeking a Customer Service Representative in Quezon City, Metro Manila. This full-time role focuses on delivering exceptional customer service in the healthcare industry. Responsibilities include assisting customers via phone, email, and chat, resolving issues promptly, and documenting interactions. Candidates should have strong communication skills and a friendly demeanor. Benefits include comprehensive health coverage and opportunities for career growth.

Qualifications

• Minimum 6 months experience in a BPO environment preferred.
• Must be able to communicate effectively in English both verbally and in writing.
• Ability to learn quickly and adapt to a dynamic environment.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Resolve customer issues and concerns professionally.
• Document customer interactions accurately.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving and critical thinking abilities

Proficiency in using computer systems and software applications

Friendly, patient, and empathetic demeanour

Ability to adapt to changing priorities

Education

Associate Grad or SHS Grad with at least 6 months BPO experience

College Graduate with no experience needed

Job description

A leading customer service provider is seeking a Customer Service Representative in Quezon City, Metro Manila. This full-time role focuses on delivering exceptional customer service in the healthcare industry. Responsibilities include assisting customers via phone, email, and chat, resolving issues promptly, and documenting interactions. Candidates should have strong communication skills and a friendly demeanor. Benefits include comprehensive health coverage and opportunities for career growth.