L1 IT Service Desk Specialist

Terafina Software Solutions Private Limited; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

NCR Voyix is seeking an L1 Support professional to assist customers with standard issues and coordinate with NCR and vendor technicians to resolve hardware and software problems. The role involves incident tracking, diagnosing recurring faults, and providing hands-on troubleshooting across desktop environments.

The position requires basic PC literacy, strong problem-solving abilities, and excellent communication skills. A high school diploma is required. On-site work at Cebu IT Park is expected.

Qualifications

• Basic PC literacy, keyboard proficiency, and understanding of Windows-based applications/tools.
• Problem solving and analytical skills.
• Relationship building skills; excellent communication, both verbal and written.
• High school diploma.

Responsibilities

• Works directly with customers to resolve recurring or standard problems.
• Works with NCR and 3rd party Vendor technicians to resolve hardware or software problems.
• Provides daily and weekly incident tracking sheets to report on performance.
• Reviews incident history to determine recurring faults.
• Provides technical support and assistance to clients regarding hardware and software issues.
• Assists with installing, configuring, updating hardware and software, and fixes issues with equipment.

Skills

Problem solving

Analytical skills

Communication skills

Keyboard proficiency

Education

High school diploma

Tools

Windows-based applications

Job description

NCR Voyix is seeking an L1 Support professional to assist customers with standard issues and coordinate with NCR and vendor technicians to resolve hardware and software problems. The role involves incident tracking, diagnosing recurring faults, and providing hands-on troubleshooting across desktop environments.

The position requires basic PC literacy, strong problem-solving abilities, and excellent communication skills. A high school diploma is required. On-site work at Cebu IT Park is expected.