L1 Support Technician — Windows & Hardware

NCR Voyix Corporation; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Job summary

NCR Voyix Corporation is seeking an L1 Support specialist in Cebu City, Philippines. You will work directly with customers to resolve recurring hardware and software issues, assisting with installation, configuration, and updates, while coordinating with NCRV and external technicians.

Ideal candidates have a high school diploma, solid problem-solving skills, and clear communication capabilities to support customers and colleagues across our global platform-powered operations.

Qualifications

• Basic PC literacy and understanding of Windows-based applications/tools.
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Resolves recurring or standard hardware/software problems for customers.
• Collaborates with NCRV and third-party technicians to fix issues.
• Reviews incident history to identify patterns and recurring faults.
• Assists customers with installing, configuring, and updating hardware and software.

Skills

PC literacy

Windows basics

Problem solving

Communication skills

Keyboard proficiency

Education

High School Diploma

Job description

NCR Voyix Corporation is seeking an L1 Support specialist in Cebu City, Philippines. You will work directly with customers to resolve recurring hardware and software issues, assisting with installation, configuration, and updates, while coordinating with NCRV and external technicians.

Ideal candidates have a high school diploma, solid problem-solving skills, and clear communication capabilities to support customers and colleagues across our global platform-powered operations.