IT Service Desk Specialist - Level 1 Support

Pryce Gases, Inc. (NCR); Cebu City; Remote; PHP 2,561,000 - 3,841,000; Full time

Job summary

NCR Voyix seeks a capable L1 Support specialist to assist customers globally with hardware and software issues. You will work with NCR and third-party technicians, track incidents, and help ensure service levels are met.

The role emphasizes strong communication, problem solving, and rapid issue resolution. Remote-friendly, this position supports diverse clients worldwide and requires basic PC literacy, a high school diploma, and proficiency in Windows-based tools.

Qualifications

• Basic PC literacy; keyboard proficiency; understanding of Windows-based applications/tools.
• Problem solving and analytical skills.
• Excellent communication skills, verbal and written as well as listening skills.
• High school diploma.

Responsibilities

• Resolves recurring or standard problems for customers.
• Collaborates with NCR and third-party technicians to fix hardware or software issues.
• Provides daily/weekly incident tracking reports to monitor performance.
• Reviews incident history to identify recurring faults.
• Offers technical support for hardware and software issues to clients.
• Assists with installing, configuring and updating hardware/software and fixes daily issues.
• Allocates engineer times for on-site jobs needing multiple resources.
• Updates work orders and status information.
• Distributes workload to meet SLAs.
• May respond to escalated calls.
• Participates in product or customer training.
• May implement remote fixes using guided search across products.
• Applies troubleshooting checklists.
• Gathers and applies knowledge of troubleshooting techniques and desktop diagnostic tools.

Skills

Windows-based applications

Problem solving

Communication skills

Tools

Desktop diagnostic tools

Job description

NCR Voyix seeks a capable L1 Support specialist to assist customers globally with hardware and software issues. You will work with NCR and third-party technicians, track incidents, and help ensure service levels are met.

The role emphasizes strong communication, problem solving, and rapid issue resolution. Remote-friendly, this position supports diverse clients worldwide and requires basic PC literacy, a high school diploma, and proficiency in Windows-based tools.