L1 IT Help Desk Specialist

NCR Voyix; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Job summary

NCR Voyix Philippines is seeking an L1 Support specialist to assist customers with routine hardware and software issues and coordinate with NCR and third-party technicians.

You will manage incident tracking, review histories for recurring faults, and help install, configure, and update equipment while ensuring responses align with SLAs and on-site scheduling demands.

Experience with Windows-based tools and strong communication skills are valued; training will be provided as necessary.

Qualifications

• Basic PC literacy and problem solving are required.
• Strong communication and analytical skills are essential.
• High school diploma required.

Responsibilities

• Works directly with customers to resolve recurring or standard problems.
• Works with NCR and 3rd party Vendor technicians to resolve HW or SW problems.
• Provides incident tracking sheets and reports on performance.
• Reviews incident history to identify recurring faults.
• Provides support for installing, configuring, and updating hardware and software.
• Allocates appointments for on-site jobs and updates work orders.
• Ensures workload distribution to meet SLAs.
• May respond to escalated calls and assist with training.

Skills

PC literacy

Keyboard proficiency

Windows basics

Problem solving

Communication skills

Analytical skills

Education

High school diploma

Job description

NCR Voyix Philippines is seeking an L1 Support specialist to assist customers with routine hardware and software issues and coordinate with NCR and third-party technicians.

You will manage incident tracking, review histories for recurring faults, and help install, configure, and update equipment while ensuring responses align with SLAs and on-site scheduling demands.

Experience with Windows-based tools and strong communication skills are valued; training will be provided as necessary.