IT Helpdesk Specialist - First Line Support (Flexible)

NCR Voyix Corporation; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

NCR Voyix Corporation is seeking a dedicated IT Helpdesk professional to provide first-line support to internal and external customers in the Philippines. You will log and triage incidents, resolve routine issues, and escalate more complex cases to Level 2/3 while maintaining clear communication throughout the ticket lifecycle.

Ideal candidates have experience in IT support or customer service, strong English skills (B2/C1), and an ability to work in a fast-paced environment.

Qualifications

• Experience in customer service or IT support.
• Strong communication and interpersonal skills.
• Ability to follow procedures and maintain accuracy.
• Flexible schedule including potential evenings/weekends if required.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests.
• Log, categorize, and track issues in the ITSM system and escalate when needed.
• Provide clear updates to users and ensure timely resolution.
• Contribute to knowledge base articles and improve documentation.

Skills

Customer service

IT support

English (B2/C1)

Tools

ServiceNow

Job description

NCR Voyix Corporation is seeking a dedicated IT Helpdesk professional to provide first-line support to internal and external customers in the Philippines. You will log and triage incidents, resolve routine issues, and escalate more complex cases to Level 2/3 while maintaining clear communication throughout the ticket lifecycle.

Ideal candidates have experience in IT support or customer service, strong English skills (B2/C1), and an ability to work in a fast-paced environment.