L1 Help Desk Specialist: Windows & HW/SW Support

NCR Voyix Corporation; Cebu City; Remote; PHP 300,000 - 500,000; Full time

Job summary

NCR Voyix Corporation is seeking an L1 Support professional for a globally distributed role. The position emphasizes handling customer inquiries, diagnosing common hardware and software problems, and coordinating with NCR and third-party technicians to ensure prompt resolutions.

Responsibilities include incident tracking, on-site scheduling when required, and applying structured troubleshooting procedures. A high school diploma is required, with strong communication and problem-solving skills

Qualifications

• Basic PC literacy required.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Directly assist customers to resolve recurring or standard problems.
• Coordinate with NCR and third-party technicians to resolve hardware or software issues.
• Provide incident tracking and status updates; maintain on-site scheduling when needed.
• Assist in installing, configuring, and updating hardware/software; troubleshoot daily equipment issues.
• Prepare workload distributions and update work orders to meet SLA targets.

Skills

Problem solving

Analytical skills

Excellent communication

Relationship building

Keyboard proficiency

Windows-based applications/tools

Education

High school diploma

Job description

NCR Voyix Corporation is seeking an L1 Support professional for a globally distributed role. The position emphasizes handling customer inquiries, diagnosing common hardware and software problems, and coordinating with NCR and third-party technicians to ensure prompt resolutions.

Responsibilities include incident tracking, on-site scheduling when required, and applying structured troubleshooting procedures. A high school diploma is required, with strong communication and problem-solving skills