L1 IT Support Specialist — Hardware & Software Fixes

NCR Voyix; Cebu City; On-site; PHP 240,000 - 300,000; Full time

Job summary

NCR Voyix Corporation offers L1 support services to customers, addressing recurring problems and guiding users through basic troubleshooting. The role collaborates with NCRV and external technicians to resolve hardware and software issues while maintaining clear records and proactive communication with clients.

The position emphasizes on-site and remote support coordination, incident history review, and ongoing training to improve service quality and response times across diverse platforms.

Qualifications

• Basic PC literacy and comfort with Windows-based tools.
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication.
• Able to build relationships with customers.

Responsibilities

• Works directly with customers to resolve recurring or standard problems.
• Collaborates with NCRV and 3rd party Vendor technicians to resolve hardware or software problems.
• Reviews incident history to identify recurring faults and patterns.
• Provides technical support and assistance to clients regarding hardware and software issues.
• Assists with installing, configuring, and updating hardware and software and fixes daily issues.
• Allocates engineer appointment times for jobs requiring multiple resources on-site.
• Updates work orders and provides status information to customers.
• May respond to escalated calls from customers or colleagues.
• Participates in product set or customer-base training sessions.
• May implement remote fixes using guided search for diagnosis across products.
• Applies troubleshooting checklists and uses diagnostic tools.
• Gathers knowledge to improve troubleshooting techniques.

Skills

PC literacy

Keyboard proficiency

Windows OS knowledge

Analytical skills

Communication skills

Education

High school diploma

Job description

NCR Voyix Corporation offers L1 support services to customers, addressing recurring problems and guiding users through basic troubleshooting. The role collaborates with NCRV and external technicians to resolve hardware and software issues while maintaining clear records and proactive communication with clients.

The position emphasizes on-site and remote support coordination, incident history review, and ongoing training to improve service quality and response times across diverse platforms.